Samantha Langlois
Cuyahoga Falls
Summary
Compassionate and results-driven medical experience transitioning into the real estate industry. Brings over 7 plus years of experience in fast-paced healthcare environments with a strong foundation in client care, communication, problem-solving, and ethical decision-making. Proven ability to manage complex situations with empathy and professionalism. Seeking to leverage people-first skills and a strong work ethic to build lasting relationships in the real estate market
Overview
12
12
years of professional experience
1
1
Certification
Work History
Nursing
Cleveland Clinic
02.2017 - Current
- Delivered compassionate patient care to diverse populations in emergency and inpatient settings.
- Collaborated with multidisciplinary teams to manage complex care plans and patient outcomes.
- Maintained trust and confidentiality with a high standard of professionalism
- Demonstrated strong organization skills
- Planned, prioritized and provided nursing care by applying advanced specialty clinical knowledge and skills to support comfort and safety of patients and families.
- Trained new hires with the clinic.
Sales Associate
Affordable Uniforms
12.2015 - 02.2017
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Manager
Dunkin' Donuts
03.2013 - 12.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Garfield Heights High School
Garfield Heights, OHNursing
Tri-C Eastern Campus
Highland Hills, Oh01-2020
Skills
- Adaptability in High -Stress Environments
- Community Engagement
- Detail Oriented Documentation
- Negotiation & Conflict Resolution
- Time Management & Scheduling
- Communication & Active Listening
- Client Relationship Building
- Confidentiality & Ethics
Certification
Basic Life Support(BLS)-American Heart Association
Timeline
Nursing
Cleveland Clinic
02.2017 - Current
Sales Associate
Affordable Uniforms
12.2015 - 02.2017
Manager
Dunkin' Donuts
03.2013 - 12.2015
Garfield Heights High School
Nursing
Tri-C Eastern Campus
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