Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Lanza

Miami,Florida

Summary

A dynamic leader with proven expertise in choreography and team management, honed at Doral Academy. Excelled in fostering team collaboration and enhancing performance through comprehensive routines. Skilled in customer relations and conflict resolution, as demonstrated at TopGolf. Achievements include elevating customer satisfaction and team cohesiveness through strategic leadership and effective coaching.

Overview

3
3
years of professional experience

Work History

Color Guard Instructor

Doral Academy
08.2023 - Current
  • Promoted a positive team culture by emphasizing respect, commitment, and collaboration among members.
  • Maintained a safe and supportive learning environment for all students, fostering personal growth and teamwork skills.
  • Enhanced student performance by developing and implementing comprehensive color guard routines.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.

Sales Associate

Bath & Body Works
05.2022 - 01.2023
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Guest Service Representative

TopGolf
05.2021 - 08.2021
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Education

Bachelor of Science - Early Childhood Development

Florida International University
Miami, FL
06.2026

Skills

  • Leadership Qualities
  • Choreography expertise
  • Team Management
  • Coaching experience
  • Dance Instruction

Languages

Spanish
Native or Bilingual

Timeline

Color Guard Instructor

Doral Academy
08.2023 - Current

Sales Associate

Bath & Body Works
05.2022 - 01.2023

Guest Service Representative

TopGolf
05.2021 - 08.2021

Bachelor of Science - Early Childhood Development

Florida International University

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Samantha Lanza