Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Samantha Lariviere

Jacksonville,FL

Summary

Talented manager with a proven track record at Frank Pepe Pizzeria Napoletana, excelling in budget control and staff development. Achieved significant revenue growth through strategic operations and relationship building. Skilled in conflict resolution and team leadership, fostering a motivated workforce while enhancing customer loyalty and operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager-General Manager

Frank Pepe Pizzeria Napoletana
06.2021 - 09.2025
  • Hands on leadership approach
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist the team and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.

Manager

Dans Managment DBA Dunkin'
04.2020 - 06.2021
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Inventory and ordering
  • Cash handling

Server/Bartender/Manager's Assistant

Tavern on Main
08.2019 - 03.2020
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Followed local alcohol laws to keep restaurant compliant with regulations.
  • Supervised set up and break down of food station.
  • Supervised dining room set-up and break down.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.

Manager

Feast Sandwich Company
03.2017 - 08.2019
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Drove year-over-year business growth while leading operations.
  • Effectively built customer and employee loyalty.

Skills

  • Complex Problem-solving
  • Relationship building
  • Goal setting
  • Financial records oversight
  • Expectation setting
  • Staff training and development
  • Customer service
  • Budget control
  • Quality control
  • Employee onboarding, training and scheduling
  • Coaching and mentoring
  • Staff management, leadership and development
  • Recruiting and interviewing
  • Operations management
  • Inventory management

Certification

Servsafe Certified

Tips Certified

Timeline

Manager-General Manager

Frank Pepe Pizzeria Napoletana
06.2021 - 09.2025

Manager

Dans Managment DBA Dunkin'
04.2020 - 06.2021

Server/Bartender/Manager's Assistant

Tavern on Main
08.2019 - 03.2020

Manager

Feast Sandwich Company
03.2017 - 08.2019

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