Samantha Larson
Saint Cloud,MN
Summary
Well-qualified Roving Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Roving Leasing Consultant
Monarch Investment And Management Group
03.2023 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in team environments
- Cultivated interpersonal skills by building positive relationships with others
- Maintained combined leasing conversion ratios of 40% or higher on average between two properties.
- Assisted in marketing strategies through various sources to drive in prospective residents.
- Organized and detail-oriented with a strong work ethic.
Leasing Consultant
Centerspace
09.2021 - 03.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted management in maintaining correspondence with current residents regarding delinquent accounts.
- Created new leasing contracts for both new residents and renewing residents.
- Maintained combined conversion ratio of 53% for two properties from lead to new applicant.
Community Porter
KMS Managment
11.2015 - 02.2023
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
- Increased workplace safety by immediately reporting potential hazards.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Maintained combined conversion ratio average of 49 percent between two properties
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Reconciled used supplies against inventories for timely stock replenishment.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Anti-Reflective Optical Lab Technician
National Vision
10.2015 - 03.2018
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Taxi Dispatcher
Orange Cab
12.2008 - 06.2015
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Provided customers with information on products and services.
Debt Collection Specialist
JC Christensen And Associates
05.2007 - 05.2008
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Documented customer payment interactions and account statuses for future reference.
- Managed averages of 75-100 outbound calls to debtors per day
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Education
GED -
Apollo Senior High School
St. Cloud, MN06.2010
Skills
- Move-In Coordination
- Property Inspection
- Application Processing
- Fair Housing Policies
- Business Processes and Procedures
- Application Verification
- Property Amenities
- Administrative Support
- Community Engagement
- Property Tours
- Rent Collection
- Tenant Relations
- Lead Generation
- Phone and Email Etiquette
- File Management
- Screening Processes
Timeline
Roving Leasing Consultant
Monarch Investment And Management Group
03.2023 - Current
Leasing Consultant
Centerspace
09.2021 - 03.2023
Community Porter
KMS Managment
11.2015 - 02.2023
Anti-Reflective Optical Lab Technician
National Vision
10.2015 - 03.2018
Taxi Dispatcher
Orange Cab
12.2008 - 06.2015
Debt Collection Specialist
JC Christensen And Associates
05.2007 - 05.2008
GED -
Apollo Senior High School
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