Samantha Latif
Spring Hill
Summary
Adept at conflict resolution and critical thinking, I significantly enhanced customer loyalty and team efficiency at Publix and HCA Trinity. My expertise in customer service and nursing care, combined with a talent for staff training and patient education, led to improved patient outcomes and workplace harmony.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Publix
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Postpartum RN
HCA Trinity
01.2025 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
ER RN
HCA Trinity
10.2022 - 01.2025
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions to drugs and carefully documented findings.
Nurse Extern
Hca Trinity
08.2021 - 09.2022
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Monitored patient vital signs and reported any changes to nursing staff.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Collaborated with supervising nurses to ensure quality care for all patients on the unit.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
- Demonstrated adaptability by working seamlessly across various clinical units based on staffing needs or volume fluctuations within the hospital setting.
- Provided compassionate care to patients during difficult times, promoting emotional well-being and recovery.
- Handled specimen collection and prepared for transport to facilitate laboratory testing.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
Team Leader
Chilis
04.2018 - 09.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
StarRN Program -
Star Rn Program
HCA Trinity10.2022
RN - Nursing
Galen College of Nursing
Louisville, KY09.2022
High School Diploma -
Sunlake High School
Land O Lakes05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Computer proficiency
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product knowledge
- Call management
- Paperwork processing
- Order processing
- Team development
- Documentation
- Administrative support
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Quality control
- Customer education
- Coordination
- Assertiveness
- Recordkeeping strengths
- Staff education and training
- Conflict mediation
- Proofreading
- Document control
- Escalation management
- Product education
- Call triaging
- Report preparation
- Lead generation
Timeline
Postpartum RN
HCA Trinity
01.2025 - Current
ER RN
HCA Trinity
10.2022 - 01.2025
Nurse Extern
Hca Trinity
08.2021 - 09.2022
Team Leader
Chilis
04.2018 - 09.2022
Customer Service Representative
Publix
StarRN Program -
Star Rn Program
RN - Nursing
Galen College of Nursing
High School Diploma -
Sunlake High School
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