Samantha Latorre
Westbabylon,NY
Summary
Diligent and hard-working, ready to contribute solid effort as a team member. Thorough and highly organized with excellent communication skills. Skilled at problem solving with superior multitasking and prioritization skills. Extensive background in customer service, reception, social services and admissions processing.
Overview
9
9
years of professional experience
Work History
Receptionist
Bay City Metering
10.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Concierge/Admissions Assistant
Berkshire Nursing & Rehab
10.2021 - 10.2022
- Supported patient admissions, discharges and transfers to promote team productivity.
- Maintained impeccable case notes and documented activities fully in Sigma.
- Settled incoming patients into rooms and verified adequacy of medical supplies.
- Cared for patients in a 200-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Confirmed appointments, communicated with clients and updated client records.
Assistant Store Manager
American Eagle
08.2019 - 03.2020
- Coached sales associates in product knowledge, sales incentives and selling techniques, increasing sales.
- Approved regular payroll submissions for employees.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Supervisor
Bath And Body Worls
08.2017 - 08.2019
- Reviewed daily financial records and reports.
- Completed profit and loss performance reports.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Increased sales volume by 17% in less than 1 year.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Sales leader / Key
Pier 1 Imports
01.2015 - 07.2017
- Acquired and maintained full knowledge of product technical to better serve customers.
- Led sales team to exceed quarterly sales goals.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Opened and closed store.
Education
Associate of Science - Criminal Justice
Queens Borough Community College
Bayside, NY2015
High School Diploma -
Franklin. K
Brooklyn, Ny2012
Skills
- Originality and Creativity
- Human Resources Oversight
- Quality Assurance
- Mathematical Calculation and Reasoning
- Staff Scheduling
- Assignment Delegation
- Business Leadership
- Payroll Administration and Timekeeping
- Money Handling
- Finance and Accounting Oversight
- Case Management
- Admissions Processes
- Behavioral Disorders
- Case management
Timeline
Receptionist
Bay City Metering
10.2022 - Current
Concierge/Admissions Assistant
Berkshire Nursing & Rehab
10.2021 - 10.2022
Assistant Store Manager
American Eagle
08.2019 - 03.2020
Supervisor
Bath And Body Worls
08.2017 - 08.2019
Sales leader / Key
Pier 1 Imports
01.2015 - 07.2017
Associate of Science - Criminal Justice
Queens Borough Community College
High School Diploma -
Franklin. K
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