Samantha Lazaro
Fort Thomas,KY
Summary
Dedicated food and beverage professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
District | General Manager
CLB Restaurants
02.2018 - Current
- Created profit for the company within 6 months within each store I was at, as General Manager, then company-wide as district manager
- Implemented business strategies, increasing revenue and effectively targeting new and different markets.
- Trained new management on proper protocols, company procedures, and customer service standards.
- Managed purchasing, sales, marketing, and customer account operations efficiently and, as a result, cut costs across the entire company.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. With this effect, we created weekly regulars.
- Held meetings with the vice president and president to identify techniques to overcome sales obstacles.
- Introduced cost-saving initiatives to reduce losses and increase profit margin, creating a 23% increase in the NOI.
- Create cocktail menus company-wide
Transitional Coordinator
American Mortgage Service Company
07.2020 - 07.2022
- Created the transitional coordinator position from the ground up, after a year with the company
- Trained processors on loan officer assistant duties
- Train loan officer assistant on processor duties
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Monitored key dates to obtain information by deadlines.
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout the entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Coordinated closing process with attorneys, title companies, and government clerks.
Education
Bachelor of Science - Psychology
Indiana Wesleyan University
Marion, IN12.2026
Certificate - Photography
New York Institute of Photography
New York, NY06.2018
Associate of Arts - Communications And Media
Ohio Center For Broadcasting
Cincinnati06.2006
Skills
- Organizational Skills
- Performance Management
- Process Improvement
- Team Leadership
- Inventory Management
- Conflict Resolution
- Business Development
- Strategic Planning
- Marketing Strategy
- Time Management
Timeline
Transitional Coordinator
American Mortgage Service Company
07.2020 - 07.2022
District | General Manager
CLB Restaurants
02.2018 - Current
Bachelor of Science - Psychology
Indiana Wesleyan University
Certificate - Photography
New York Institute of Photography
Associate of Arts - Communications And Media
Ohio Center For Broadcasting
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