Samantha L. Candanoza
Brownsville
Summary
To find a workplace where I can utilize my customer service skills and increase my potential daily, while helping or assisting others. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Borrego Valley LLC
04.2025 - Current
- Provided administrative support to the executive team, managing calendars.
- Handled confidential documents in an organized fashion according to established protocol.
- Conducted research on various topics as requested by management.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and maintained filing systems for confidential documents and records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Sales Associate Seasonal
James Avery
10.2021 - Current
- Processed returns, exchanges, and refunds in accordance with company policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Organized store by returning merchandise to proper areas and restocked displays.
- Placed special orders or called other stores to find desired items.
CSR- Limited Services
Maximus
10.2024 - 04.2025
- Aid customers with questions.
- Provide general information to new beneficiaries of Medicare.
- Data entry.
- Listen to our beneficiaries.
- Look up claims.
- Transfer beneficiaries to the correct department.
- Provide information on how to pay their bill, or help guide them through it.
- Assist with finding providers, hospitals, and DME that accept Medicare near their area.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions, transactions, comments and complaints.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Identified customer needs and provided appropriate solutions.
Youth Care Worker
Southwest Key
06.2022 - 02.2024
- Assist with intake and discharge paperwork, including data entry.
- Teach independent skills, and encourage good decision-making through recognition.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Provided crisis intervention services during times of distress or emergency situations.
- Participated in meetings with other staff members to discuss client progress, treatment plans, and goals.
- Conducted assessments of clients' needs upon intake into program.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Reported incidents that negatively affected child safety.
- Encouraged completion of daily chores and personal hygiene practices.
- Documented child progress, reporting extreme changes in behavior.
- Maintained cleanliness of youth facilities and rooms.
Lead Advisor
Justice Department
07.2020 - 08.2020
- Opening and closing the store.
- Guiding associates with customers.
- Inventory
- Developed strong relationships with customers by providing exceptional customer service.
- Conducted regular performance reviews with staff, providing feedback and guidance on job performance.
- Provided leadership and direction to team members, ensuring successful completion of projects.
- Managed inventory levels, ordering supplies when necessary.
- Identified needs of customers promptly and efficiently.
Style Advisor
Justice Department
10.2018 - 07.2020
- Processed transactions using a POS system, accurately recording purchases and payments.
- Advised customers on the latest fashion trends.
- Assisted customers in selecting clothing items that suited their individual style needs.
- Organized merchandise displays to attractively showcase products.
- Greeted customers and provided exceptional customer service.
- Maintained an organized and clean sales floor environment.
- Fulfilled online orders, including packing and shipping merchandise to customers' homes or businesses.
Education
Bachelor of Science - Exercise Science
The University of Texas Rio Grande Valley
Brownsville05-2027
Associate of Arts -
Texas Southmost College
Brownsville, TX12.2024
High School Diploma -
Rivera Early College HS
Brownsville, TX06-2018
Certificate -
EMT/Firfighting
Brownsville, TX05-2018
Skills
- Customer service
- Data entry
- Fitness assessment
- Documentation management
- Problem solving
- Conflict resolution
- Team collaboration
- Microsoft
- Phone call answering
References
Available upon request.
Languages
- English
- Spanish
Affiliations
- Going to the gym
- Playing soccer
- Going to the movies
- Reading
Languages
English
Professional
Spanish
Professional
Certification
- EMT/Firefighting certification
References
References available upon request.
Timeline
Administrative Assistant
Borrego Valley LLC
04.2025 - Current
CSR- Limited Services
Maximus
10.2024 - 04.2025
Youth Care Worker
Southwest Key
06.2022 - 02.2024
Sales Associate Seasonal
James Avery
10.2021 - Current
Lead Advisor
Justice Department
07.2020 - 08.2020
Style Advisor
Justice Department
10.2018 - 07.2020
Bachelor of Science - Exercise Science
The University of Texas Rio Grande Valley
Associate of Arts -
Texas Southmost College
High School Diploma -
Rivera Early College HS
Certificate -
EMT/Firfighting
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