Samantha Leach
Othello,WA
Summary
Results-oriented Configuration Management Specialist with deep expertise in Salesforce and customer relationship management. Demonstrated success in efficiently resolving customer inquiries and cultivating robust client relationships to enhance repeat business. Results-driven Configuration Management Specialist with expertise in Salesforce and customer relationship management. Proven track record of resolving customer inquiries efficiently and fostering strong client relationships to drive repeat business. Detail-oriented professional with over a decade of experience in configuration management and sales support. Known for strong communication and problem-solving skills, successfully managed customer inquiries and inventory to enhance satisfaction and loyalty. Dedicated specialist with extensive experience in configuration management and customer service. Recognized for attention to detail and effective communication, contributing to improved client relations and operational efficiency.
Overview
16
16
years of professional experience
Work History
Quotation & Configuration Specialist
Seon (Division of SafeFleet)
Coquitlam, BC Canada
03.2014 - 09.2024
- Spent the first four years as an inside sales associate for the transit department until being promoted to the OEM department.
- Assisted customers in selecting appropriate camera products and addressing inquiries.
- Entered orders into the Salesforce system.
- Provided Buy America information.
- Conducted product demonstrations that showcased features and benefits.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Developed strong client relationships to drive repeat business.
- Maintained precise inventory records while managing stock levels efficiently.
- Collaborated with team members to meet and exceed sales targets.
- Trained new staff on company policies and effective sales techniques.
- Participated in promotional events and trade shows to enhance brand visibility.
Receptionist
Subaru Port Coquitlam
Port Coquitlam, BC Canada
05.2009 - 09.2024
- Greeted customers warmly and directed them to appropriate departments.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments for service and maintenance inquiries.
- Maintained organized reception area and ensured cleanliness.
- Processed customer transactions and handled cash accurately.
- Coordinated communication between departments and external vendors.
- Assisted customers with product information and service options.
- Handled incoming mail and packages, distributing to staff promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Senior Receptionist
Oppenheimer
Coquitlam, BC Canada
04.2008 - 01.2014
- Managed front desk operations and coordinated daily office activities.
- Scheduled appointments and maintained calendars for senior executives.
- Took minutes at management meetings and created copies for all senior staff.
- Headed up all US OSHA meetings ensuring all meeting notes and incidents were kept in up to date binders for easy inspection to OSHA inspectors.
- Maintained office supplies inventory, and placed orders as needed
- Monitored security cameras throughout the building to ensure safety protocols were being followed.
- Responded to emails from customers promptly and professionally.
- Updated visitor logs with arrival times, contact details, purpose of visit.
- Organized mailings of outgoing packages and letters on behalf of the company.
Education
High School Diploma -
Fellowes High School
Ontario Canada06-1987
Skills
- Configuration management
- Salesforce experience
- Excel entry experience
- Customer relationship management
- Product demonstration
- Inventory management
- Order processing
Timeline
Quotation & Configuration Specialist
Seon (Division of SafeFleet)
03.2014 - 09.2024
Receptionist
Subaru Port Coquitlam
05.2009 - 09.2024
Senior Receptionist
Oppenheimer
04.2008 - 01.2014
High School Diploma -
Fellowes High School