Summary
Overview
Work History
Education
Skills
Timeline

Samantha Lecey

Round Lake,IL

Summary

Driven professional with background in customer service and office administration seeking to leverage experience to take next career step. Skilled in data entry, expense reporting, and payment processing. Demonstrated ability to implement strategies to improve progress and organizational performance.

Overview

14
14
years of professional experience

Work History

Accounts Receivable Analyst

Tablecraft
08.2021 - 05.2023
  • Negotiated payment arrangements with customers to establish timely receipt of payments
  • Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records
  • Followed up overdue payments and payment plans from clients to establish good cash flow
  • Utilized Microsoft Excel and Oracle software to manage invoices and payments
  • Generated monthly accounts receivable reports to submit developments for management review
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Used accounting software to reconcile accounts, track income, and generate invoices

Business Data Analyst

Dovenmuehle Mortgage
09.2017 - 08.2021
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports, and access
  • Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
  • Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Established, improved and reinforced document management systems to handle current and expected requirements.

Marketing Communications Specialist

Intertek USA
07.2017 - 09.2017
  • Developed key messaging, branding and positioning statements
  • Wrote and edited company case studies, fact sheets, and product collateral
  • Conveyed noteworthy information about project successes and product updates to customers
  • Entered and assigned new leads using CRM tools
  • Conducting market research to find answers about consumer requirements, habits and trends

Claims Processor

InterContintental Warranty Services
12.2016 - 04.2017
  • Answer incoming calls from repair facilities
  • Verify that all service invoices provide all necessary information that includes name, vehicle identity number, date, mileage, parts, and labor pricing
  • Correspond with repair facilities to resolve any claim payment issues or any other concerns regarding the payment of the claim
  • Assist the repair facilities in finding fast resolutions to their claim and/or concern while providing high quality customer service
  • Enter data into the claims management software system
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims

Front Desk Receptionist

Modagrafics
09.2016 - 11.2016
  • Answering and transferring phone calls
  • Writing down accurate messages for calls if the intended person called does not answer
  • Data entry for labor tickets
  • Adjusting paper amount in copier
  • Filling and brewing coffee in the morning
  • Monitoring the door for guests
  • Screening calls and vendors that approach the building

Data Entry Clerk

Ace Computers
06.2016 - 09.2016
  • Entered and researched computer parts for production,
  • Arranged documents to match production standards,
  • Mailed and emailed invoices
  • Composed manual invoices for multiple sales orders,
  • Cleared and maintained multiple Outlook accounts
  • Tracked shipping numbers and notified clients of accurate shipping dates

Accounts Payable Clerk

Personnel Staffing Group Llc
10.2015 - 05.2016
  • Researched and resolved accounts payable discrepancies
  • Successfully implemented new technologies and process automation to encourage continuous improvement
  • Monitored payments due from clients and promptly contacted clients with past due payments
  • Coded and entered at least one hundred invoices each day into the in-house accounting software
  • Reviewed all expense reports for accuracy and proper expense disclosure
  • Filed and addressed employee complaints in accordance with company policies and government regulations
  • Worked with managers to develop annual expense plan goals

Receptionist

Arlington Heights Animal Hospital
04.2015 - 11.2015
  • Organized by alphabetical and numerical order patient files
  • Oversaw inventory and office supply purchases
  • Kept organized documentation of prescription refill information for the office of physicians
  • Scheduled surgeries for multiple surgeons and booked operating rooms
  • Processed accounts receivable and accounts payable
  • Performed accounts receivable duties including invoicing, researching charge backs, discrepancies, and reconciliations

Administrative Assistant

Saint Thecla Parish
09.2009 - 05.2013
  • Delivered high-quality administrative assistance to sustain parish operations
  • Oversaw inventory management, vendor relations, and facilities maintenance
  • Organized board meetings, committee meetings, and staff events; coordinated logistics and meeting materials
  • Prepared detailed expense reports and drafted requests for capital expenditures
  • Helped distribute employee notices and mail around the office
  • Opened and properly distributed incoming mail
  • Answered and managed incoming and outgoing calls while recording accurate messages

Education

Bachelor of Science - Technical Management in Health Care Services

DeVry University, Addison, IL
2018

Intro to Business & Technology, Computer Apps for Business w/Lab,  Principles of Management, Intro to Health Services Management, Data Analysis w/Spreadsheet w/Lab, Statistics for Decision Making, Project Management, Financial Accounting, Health Rights & Responsibilities, Human Resource Management, Health Services Information Systems, Managerial Accounting, Managed Care & Health Insurance

Skills

  • Customer service-oriented
  • Filing and data archiving
  • Microsoft Dynamics GP
  • Data collection and analysis
  • Workflow Analysis
  • Data Formatting
  • NetSuite
  • 45 WPM typing speed
  • Microsoft Office
  • Data Mapping
  • Technical writing
  • Data validation
  • Technical Writing
  • Quality assurance

Timeline

Accounts Receivable Analyst - Tablecraft
08.2021 - 05.2023
Business Data Analyst - Dovenmuehle Mortgage
09.2017 - 08.2021
Marketing Communications Specialist - Intertek USA
07.2017 - 09.2017
Claims Processor - InterContintental Warranty Services
12.2016 - 04.2017
Front Desk Receptionist - Modagrafics
09.2016 - 11.2016
Data Entry Clerk - Ace Computers
06.2016 - 09.2016
Accounts Payable Clerk - Personnel Staffing Group Llc
10.2015 - 05.2016
Receptionist - Arlington Heights Animal Hospital
04.2015 - 11.2015
Administrative Assistant - Saint Thecla Parish
09.2009 - 05.2013
DeVry University - Bachelor of Science, Technical Management in Health Care Services
Samantha Lecey