Samantha Lee

• Provided exceptional customer service by addressing any concerns or questions from patients promptly and professionally.
• Administered dermal fillers, neurotoxins, and other injectables for optimal cosmetic results.

• Collaborated with physicians on complex cases, resulting in comprehensive care plans tailored to individual needs.
• Streamlined clinic operations by effectively managing patient flow during high-traffic times, ensuring timeliness and client satisfaction.
• Implemented new treatment offerings based on emerging technologies, expanding available services within the clinic.
• Served as a reliable resource for colleagues seeking guidance or assistance with specific aesthetic nursing procedures or techniques.
• Increased overall clinic efficiency by maintaining accurate patient records and coordinating appointments.
• Assisted in the development of marketing strategies to increase client base and promote clinic services.
• Enhanced patient satisfaction by providing personalized aesthetic consultations and treatment plans.
• Maintained current knowledge of industry trends and advancements through continued professional development.

• Medical professional (NP) performs aesthetic services and treatments including but not limited to: GLP-1, IV Infusion, Ablative/Non-ablative Laser Facials, Laser Hair Removal, Injectables, Bio-Stimulators, Fat Reduction, Cool Sculpting and Skin Rejuvenation.
• Prescribed and managed pharmacological and non-pharmacological treatments to treat underlying causes and relieve symptoms.
• Ordered and interpreted diagnostic tests to develop and implement treatment plans.
• Discussed care plans with patients and explained test results and proper use of medications.
• Educated patients on disease prevention and management strategies, promoting healthier lifestyles.
• Prevented complications by identifying early warning signs of potential issues through careful examination and history-taking techniques.

Medical professional (NP) performs non-invasive services and treatments including but not limited to: Laser Hair Removal, Injectables, Fat Reduction, Cool Sculpting and Skin Rejuvenation.

Perform all services and treatments in accordance with established treatment protocols, scope of practice, organizational policies and procedures, and all other governing standards.
Responsibilities:

Essential functions include, but are not limited to, the following:

• Administers treatments in accordance with Ideal Image policies and procedures.
• Establish and maintain rapport with clients in order to ensure overall customer service satisfaction of clients.
• Evaluate client's suitability for all available services/treatments and perform treatments that same day.
• Pursue opportunities to educate clients on additional services.
• Educate clients on all treatment processes including pre and post-treatment care guidelines.
• Perform maintenance checks on lasers to ensure systems are operating appropriately.
• Maintain cleanliness and appearance of treatment rooms between each client.
• Annotate and post appropriate information and maintain accurate client treatment records/data in client's medical chart.
• Sustain proficiency through continuous education and trainings.
• Collaborate with sales and ops teams to achieve company goals.
• Travel between clinics, as necessary.
• All other duties as assigned.

Qualifications:

Experience/Qualifications:

• Strong communication, high attention to detail and rapport building skills
• Self-motivation, drive, initiative and outgoing and confident sales approach

Education/Training:

Active RN, NP license in the state

Technical or Administrative Knowledge:

• Ability to multi-task, use personal judgment and utilize strong decision making, analytical and follow-up skills.
• Proficient with personal computers and contemporary software applications (MS Office Suite, Salesforce etc.)
• Proven ability to learn quickly and adapt to new situations.
• Proved successful working within tight deadlines and fast-paced environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Self-motivated, with strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Utilized customized patient teaching tools to support patients
• Coordinated with physicians, specialists, and other medical staff to develop treatment plans for chronic conditions
• Prescribed appropriate pharmacologic and non-pharmacologic treatment modalities to support health and comfort of patients
• Informed patients and families on disease prevention and health promotion
• Scheduled and followed up on patient appointments, maximizing continuity of care
• Prescribed medications or treatments based on patient medical assessments
• Educated and guided patients on disease prevention and healthy lifestyle habits to prevent Type-2 diabetes and other complications
• Assessed patient needs, clearly communicating diagnosis and treatment plans to patients and families
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals

• Pre-operatively readied patients for same day surgery, performed Phase 2 recovery and discharged patients with appropriate discharge education as necessary.
• Served pediatric to geriatric population: Type of cases include: Gyn, Head and neck, General Surgery, Ortho (total knee/hip joint replacement) Vascular, GI and Endoscopic, etc.
• Capable clinician who has acquired broad experience in caring for patients and developed sound understanding about care of particular patient population.
• Routinely used acquired knowledge, theory, research and experience to respond to changes in clinical situations. Is able to apply Synergy Model for Care in practice and used this knowledge to personalize care for each patient/family. Served as resource to colleagues and strong advocate for patients/families.
• Consistently communicated effectively and respectfully with patient, patient's family, and other members of healthcare team. Delivered safe, dependable and effective care to patient population independently utilizing nursing process. Demonstrated assessment skills.
• Documented nursing process accurately and in appropriate format (e.g. computer, clinical pathway, chart). Planned and implemented patient care independently. Evaluated patient's response to planned care and adjusted plan of care as appropriate.
• Managed time effectively. Identified need to revise policies and procedures for patient population based on receipt/review of evidence-based research. Delegated appropriately utilizing Synergy model of care. Recognized roles of interdisciplinary team, patient and family care partners and utilized them appropriately as resources in planning patient care.

Triaged in-bound clinical care calls, assesses patient concerns and respond according to clinical care protocols.

• Reviewed medical records for urgent requests and special needs.
• Supported office clinic under direction of Triage Nurse Supervisor as needed, to include gathering patient information for chart documentation.
• Provided patient education as instructed.
• Documented and utilized electronic medical record according to HIPAA guidelines.
• Followed all practice policies and procedures for appointment scheduling, insurance verification, telephone interactions, and other job responsibilities as established.
• Provided back-up support to clinical services as assigned.
• Other duties as assigned.
• Able to navigate EMR, computer and computer programs.
• Excellent communication skills, both verbal and written