7 years of experience as a customer service specialist with 2 years in management positions.
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation, experience at overcoming challenges and swiftly resolving complaints,
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions, I strive to deliver efficient and effective solutions to meet customer needs.
Adaptability: Has the ability to learn and adapt quickly to new information and technology, ability to engage with customers to better understand their needs and preferences.
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently.
Agility: Able to process information and move quickly through problem resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Application Specialist
Premier Disability Services
06.2021 - 08.2022
Full time Application Specialist completing federal application requests for clients requiring Social Security Income and disability assistance
Maintained client engagement throughout the application process including interactions with Social Security Administration for hearing preparation
Maintained filing systems for records, correspondence, reports and other administrative tasks
Answered phone calls, responded to emails and conducted cold calling to new clientele
Maintained detailed records of customer interaction and transactions for future references
Performed any follow-up calls as necessary to ensure satisfactory resolutions of customer inquiries
Established positive relationships with clients through clear communication, active listening, and effective problem-solving skills during support interactions.
Receptionist
Art of Fitness
07.2018 - 12.2018
Managed daily operations of gym facility including opening and closing responsibilities
Oversaw the establishment of new client accounts and memberships
Actively contacting clients for membership renewals and payment information
Maintained daily gym cleanliness and performed maintenance tasks
Conducted regular inspections of facility, identifying potential hazards/maintenance needs
Organized and facilitated group fitness classes for members
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Gaming Manager, Barmaid, Waitress
Darwin RSL Club
04.2014 - 08.2017
Responsible for providing excellent customer service in bar, restaurant and gaming lounge
Ensured exceptional customer service was provided to approximately 400 daily guests, handing customer complaints promptly
Oversaw on-site gaming activities and security of premises
Reviewed video footage to ensure accurate distribution and handling of cash and checks
Managed inventory levels to ensure preparation for peak hours bringing in up to $17,000 in daily revenue
Trained new employees
Hand selected to be trained and licensed to handle cash for gaming, opened and closed 9 tills, and securely transferred funds to on-site safe and armored security personnel
Maintained responsibility for legal and safe service of alcohol on premises
CBRN Specialist, North Carolina National Guard, Jacksonville, NC, 01/23, Present, Conduct and supervise training in CBRN defense, Maintain inventory of CBRN equipment, supplies and weapons valued at $1m+, Assigned gear to all soldiers in the company, Provide technical advice on all CBRN operations
CBRN Specialist, Iowa National Guard, Des Moines, IA, 09/23, 01/24, Conduct and supervise training in CBRN defense, Maintain inventory of CBRN equipment, supplies and weapons valued at $1.7m+, Assigned gear to all soldiers in the company, Provide technical advice on all CBRN operations, Directed employment of detection systems
Certification
OSHA Certified
Basic Life Support Certification (BLS)
Weapons of Mass Destruction
Hazmat Familiarization
Introduction to Ammunition
Ammunitions Handler
Hazardous Material Awareness
Hazardous Material Operations
HazMat Ops Mass Decontamination
HazMat Ops – PPE
Cert 3, 4 Personal Training/Fitness, Charles Darwin University, 2014
Cert 2,3,4 Hospitality, Charles Darwin University
Timeline
Application Specialist
Premier Disability Services
06.2021 - 08.2022
Receptionist
Art of Fitness
07.2018 - 12.2018
Gaming Manager, Barmaid, Waitress
Darwin RSL Club
04.2014 - 08.2017
OSHA Certified
Basic Life Support Certification (BLS)
Weapons of Mass Destruction
Hazmat Familiarization
Introduction to Ammunition
Ammunitions Handler
Hazardous Material Awareness
Hazardous Material Operations
HazMat Ops Mass Decontamination
HazMat Ops – PPE
Cert 3, 4 Personal Training/Fitness, Charles Darwin University, 2014