SAMANTHA LEIGH

7 years of experience as a customer service specialist with 2 years in management positions.

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation, experience at overcoming challenges and swiftly resolving complaints,
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions, I strive to deliver efficient and effective solutions to meet customer needs.
• Adaptability: Has the ability to learn and adapt quickly to new information and technology, ability to engage with customers to better understand their needs and preferences.
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently.
• Agility: Able to process information and move quickly through problem resolution.

• CBRN Specialist, North Carolina National Guard, Jacksonville, NC, 01/23, Present, Conduct and supervise training in CBRN defense, Maintain inventory of CBRN equipment, supplies and weapons valued at $1m+, Assigned gear to all soldiers in the company, Provide technical advice on all CBRN operations
• CBRN Specialist, Iowa National Guard, Des Moines, IA, 09/23, 01/24, Conduct and supervise training in CBRN defense, Maintain inventory of CBRN equipment, supplies and weapons valued at $1.7m+, Assigned gear to all soldiers in the company, Provide technical advice on all CBRN operations, Directed employment of detection systems

• OSHA Certified
• Basic Life Support Certification (BLS)
• Weapons of Mass Destruction
• Hazmat Familiarization
• Introduction to Ammunition
• Ammunitions Handler
• Hazardous Material Awareness
• Hazardous Material Operations
• HazMat Ops Mass Decontamination
• HazMat Ops – PPE
• Cert 3, 4 Personal Training/Fitness, Charles Darwin University, 2014
• Cert 2,3,4 Hospitality, Charles Darwin University