Summary
Overview
Work History
Education
Skills
Militaryexperience
Certification
Timeline
Generic

SAMANTHA LEIGH

Jacksonville,NC

Summary

7 years of experience as a customer service specialist with 2 years in management positions.


  • Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation, experience at overcoming challenges and swiftly resolving complaints,
  • Customer Service Skills: Demonstrates professionalism and empathy in customer interactions, I strive to deliver efficient and effective solutions to meet customer needs.
  • Adaptability: Has the ability to learn and adapt quickly to new information and technology, ability to engage with customers to better understand their needs and preferences.
  • Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.
  • Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently.
  • Agility: Able to process information and move quickly through problem resolution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Application Specialist

Premier Disability Services
06.2021 - 08.2022
  • Full time Application Specialist completing federal application requests for clients requiring Social Security Income and disability assistance
  • Maintained client engagement throughout the application process including interactions with Social Security Administration for hearing preparation
  • Maintained filing systems for records, correspondence, reports and other administrative tasks
  • Answered phone calls, responded to emails and conducted cold calling to new clientele
  • Maintained detailed records of customer interaction and transactions for future references
  • Performed any follow-up calls as necessary to ensure satisfactory resolutions of customer inquiries
  • Averaged 25 successfully completed disability claims weekly
  • Established positive relationships with clients through clear communication, active listening, and effective problem-solving skills during support interactions.

Receptionist

Art of Fitness
07.2018 - 12.2018
  • Managed daily operations of gym facility including opening and closing responsibilities
  • Oversaw the establishment of new client accounts and memberships
  • Actively contacting clients for membership renewals and payment information
  • Maintained daily gym cleanliness and performed maintenance tasks
  • Conducted regular inspections of facility, identifying potential hazards/maintenance needs
  • Organized and facilitated group fitness classes for members
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Gaming Manager, Barmaid, Waitress

Darwin RSL Club
04.2014 - 08.2017
  • Responsible for providing excellent customer service in bar, restaurant and gaming lounge
  • Ensured exceptional customer service was provided to approximately 400 daily guests, handing customer complaints promptly
  • Oversaw on-site gaming activities and security of premises
  • Supervised 3 employees, providing daily task assignments
  • Reviewed video footage to ensure accurate distribution and handling of cash and checks
  • Managed inventory levels to ensure preparation for peak hours bringing in up to $17,000 in daily revenue
  • Trained new employees
  • Hand selected to be trained and licensed to handle cash for gaming, opened and closed 9 tills, and securely transferred funds to on-site safe and armored security personnel
  • Maintained responsibility for legal and safe service of alcohol on premises

Education

Diploma - Chemical, Biological, Radiological Nuclear Defense

US Army CBRN School
Fort Leonard Wood
09-2023

High School Equivalency -

Iowa Valley Community College
01.2021

Skills

  • Works Well Under Pressure
  • Critical Thinking
  • Problem-solving abilities
  • Call center experience
  • Complaint resolution
  • Active Listening
  • Customer Correspondence
  • Emergency Response Planning
  • Hazardous Materials Handling

Militaryexperience

  • CBRN Specialist, North Carolina National Guard, Jacksonville, NC, 01/23, Present, Conduct and supervise training in CBRN defense, Maintain inventory of CBRN equipment, supplies and weapons valued at $1m+, Assigned gear to all soldiers in the company, Provide technical advice on all CBRN operations
  • CBRN Specialist, Iowa National Guard, Des Moines, IA, 09/23, 01/24, Conduct and supervise training in CBRN defense, Maintain inventory of CBRN equipment, supplies and weapons valued at $1.7m+, Assigned gear to all soldiers in the company, Provide technical advice on all CBRN operations, Directed employment of detection systems

Certification

  • OSHA Certified
  • Basic Life Support Certification (BLS)
  • Weapons of Mass Destruction
  • Hazmat Familiarization
  • Introduction to Ammunition
  • Ammunitions Handler
  • Hazardous Material Awareness
  • Hazardous Material Operations
  • HazMat Ops Mass Decontamination
  • HazMat Ops – PPE
  • Cert 3, 4 Personal Training/Fitness, Charles Darwin University, 2014
  • Cert 2,3,4 Hospitality, Charles Darwin University


Timeline

Application Specialist

Premier Disability Services
06.2021 - 08.2022

Receptionist

Art of Fitness
07.2018 - 12.2018

Gaming Manager, Barmaid, Waitress

Darwin RSL Club
04.2014 - 08.2017
  • OSHA Certified
  • Basic Life Support Certification (BLS)
  • Weapons of Mass Destruction
  • Hazmat Familiarization
  • Introduction to Ammunition
  • Ammunitions Handler
  • Hazardous Material Awareness
  • Hazardous Material Operations
  • HazMat Ops Mass Decontamination
  • HazMat Ops – PPE
  • Cert 3, 4 Personal Training/Fitness, Charles Darwin University, 2014
  • Cert 2,3,4 Hospitality, Charles Darwin University


Diploma - Chemical, Biological, Radiological Nuclear Defense

US Army CBRN School

High School Equivalency -

Iowa Valley Community College
SAMANTHA LEIGH