Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Lemons

Portland,OR

Summary

Dedicated professional seeking a full-time position to leverage interpersonal skills, time management, and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Assistant Bar Manager

Jarr Barr
01.2023 - 12.2023
  • Improved customer satisfaction by creating and implementing innovative cocktail recipes and seasonal drinks.
  • Enhanced bar efficiency by streamlining inventory management and ordering processes.
  • Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
  • Boosted revenue by developing promotional events and cultivating relationships with local vendors for cross-promotional opportunities.
  • Maximized profit margins by negotiating competitive pricing with suppliers and managing inventory levels.

Server

Pink Door
05.2023 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Claims Adjuster

Travelers Insurance
05.2022 - 05.2023
  • Prepared summaries of damage, payments and policy coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.

Bartender Shift Manager

Steeplejack
07.2021 - 04.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Server Shift Leader

Starbellysf
04.2018 - 10.2020
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Server

Brasserie Saint James
03.2016 - 04.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Marketing -

San Francisco State University
San Francisco, CA

Hillsdale High School
San Mateo, CA
05.2012

Skills

  • WA State food handlers permit
  • MAST Permit
  • Operational Efficiency
  • Customer Satisfaction
  • Efficient Service
  • Special Projects
  • Customer Inquiries
  • Professional Development
  • Active Listening
  • Social Perceptiveness
  • Critical Thinking
  • Customer Experience

Timeline

Server

Pink Door
05.2023 - 12.2023

Assistant Bar Manager

Jarr Barr
01.2023 - 12.2023

Claims Adjuster

Travelers Insurance
05.2022 - 05.2023

Bartender Shift Manager

Steeplejack
07.2021 - 04.2022

Server Shift Leader

Starbellysf
04.2018 - 10.2020

Server

Brasserie Saint James
03.2016 - 04.2018

Marketing -

San Francisco State University

Hillsdale High School

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Samantha Lemons