Samantha Lester
Los Angeles,CA
Summary
Focused Project Manager bringing 10 years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.
Talented PO leader with several-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.
Overview
16
16
years of professional experience
Work History
Claims Support People & Project Manager
Trupanion
Seattle, WA
04.2021 - Current
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Determined project staffing needs and led resource management.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Created team objectives and roles with specific goals outlined for each individual.
- Drafted project construction schedule and updated as job progressed.
- Modified project plans when needed to better align with organizational objectives.
Veterinary Technician: Manager
West Chelsea Veterinary
New York, NY
07.2008 - 03.2021
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Obtained relevant health history and information from clients to maintain medical charts.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Tracked and scheduled follow-up appointments for animal treatment.
- Implemented strategies to increase retention rates by providing competitive benefits packages.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Administered and monitored anesthesia for surgeries and operations.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Operated anesthesia, oxygen and monitoring equipment.
- Assisted with polishing, removing stains and other dental procedures.
- Conducted exit interviews to gain insight into why employees are leaving the company.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained adequate staffing to meet objectives within budget.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Analyzed employee data to identify trends in turnover, engagement, and job satisfaction.
- Organized team-building activities, such as offsite retreats, to foster collaboration and camaraderie among employees.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
- Created training modules and documentation to train staff.
Education
Bachelor of Science - Veterinary Technology
Penn Foster Career School
Scranton, PA09-2017
Bachelor of Science - Business Communications
University of Connecticut
Storrs, CT05-2007
Bachelor of Science - Applied Psychology
University of Connecticut
Storrs, CT05-2007
Skills
- Project development
- Inventory Control
- Workforce training
- Productivity Improvement
- Technical Support
- Compliance Monitoring
- Strategic Planning
- Data Analysis
- Schedule Management
- Work flow planning
- Project tracking
- Systems implementation
- Procedure Development
- Cost Control
- Stakeholder Communications
- Performance Evaluations
- Budgeting and forecasting
- Microsoft Office Suite expert
- Staff Management
- Conflict Management
- Quality assurance and control
- Presentations
- Project scope
Affiliations
- Roller Derby
- Bee Keeping
- Animal Shelter Volunteer
- DEIB Involvement in current company
References
References available upon request.
Timeline
Claims Support People & Project Manager
Trupanion
04.2021 - Current
Veterinary Technician: Manager
West Chelsea Veterinary
07.2008 - 03.2021
Bachelor of Science - Veterinary Technology
Penn Foster Career School
Bachelor of Science - Business Communications
University of Connecticut
Bachelor of Science - Applied Psychology
University of Connecticut
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