Samantha Lewellen
Gilmer
Summary
Dynamic Shift Supervisor dedicated to enhancing company value through leadership and team collaboration. Strong communication and organizational skills foster a positive work environment that drives productivity and employee engagement. Known for an outgoing personality and a proactive approach, with hands-on experience in operating diverse equipment efficiently. Committed to continuous improvement and achieving operational excellence in fast-paced settings.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2024 - Current
- Supervise daily store operations, ensuring adherence to quality and safety standards
- Open and close store, manage register reconciliations and cash handling procedures
- Delegate tasks to team members and ensure timely and accurate execution
- Train new baristas and coach existing staff on Starbucks standards and policies
- Monitor customer satisfaction, resolve complaints, and maintain a welcoming environment
- Track inventory, place orders, and reduce waste through effective stock management
- Support store management with administrative and performance-related duties
Barista
Starbucks
08.2023 - 09.2024
- Processed register transactions
- Completed all store open and close duties
- Maintained a clean workspace per all safety standards and regulations
- Prepare various hot and iced coffees, following detailed specifications
- Maintain a spotless food and beverage preparation area
- Greet customers and recommend drink options based on their stated preferences and dietary needs
- Prepared complex coffee orders in a fast-paced environment
- Answered customer questions by phone and in-person, drawing on detailed product knowledge to advise on potential allergens
- Promptly and accurately processed cash and card transactions using POS system
- Performed routine cleaning tasks and sanitized espresso machine parts, per company and state food hygiene standards
Administrative Assistant
Stuart Butler School of Guitar
06.2019 - 08.2023
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Kept reception area clean and neat to give visitors positive first impression.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Recorded expenses and maintained accounting records.
- Received and routed business correspondence to correct departments and staff members.
- Authored clear and professional business documents.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Internet Technical Support Representative
Support.com
03.2019 - 06.2019
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Prepare evaluations of software or hardware and recommend improvements or upgrades.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Teacher
Dada ABC
07.2018 - 03.2019
- Writing assessments for each of student's lessons providing feedback on the lesson.
- Provide informative presentations to student's studies of English Language.
- Responsible for ensuring that all students fully comprehended the taught curriculum.
- Assigning extra coursework for students that are comprehending current courseware.
- Monitor students' progress and provide students and teachers with assistance in resolving any problems.
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities.
Production Worker
Zodiac Aerospace
08.2016 - 07.2018
- Creating spreadsheets for non-conformance report data for production line.
- Creating and updating cleaning schedule for production line.
- Writing non-conformance reports for first class monuments.
- Updating traceability on route cards for first class monuments.
- Filing and maintaining customer information on traceability for Cathay Pacific parts.
- Request information or assistance using paging systems.
- Checking and maintaining non-conformance actions from production, quality, and purchasing.
- Printing out part marks for monuments.
- Supervise others and provide on-the-job training.
- Maintain clean and orderly work areas and complete other general cleaning duties, such as sweeping floors and emptying trash cans.
- Assembling parts for first class monuments - Reading and understanding of Engineer drawings.
- Operating Chop saw, Band Saw, Drill press, and Milling machinery.
- Use computers for various applications, such as database management or word processing.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Cashier
DECA Commissary
05.2015 - 08.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Greet customers entering establishments.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Supervise others and provide on-the-job training.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Customer Advisor
Petco Animal Supplies Stores Inc.
09.2012 - 05.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Greet customers entering establishments.
- Answer customers' questions and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Supervise others and provide on-the-job training.
- Cash checks for customers.
- Mix food, liquid formulas, medications, or food supplements according to instructions, prescriptions, and knowledge of animal species.
- Respond to questions from patrons, and provide information about animals, such as behavior, habitat, breeding habits, or facility activities.
Assistant Manager
Burger King
08.2008 - 09.2012
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintain food and equipment inventories and keep inventory records.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Assist customers by providing information and resolving their complaints.
- Calculate total payments received during a time period and reconcile this with total sales.
- Compute and record totals of transactions.
- Keep periodic balance sheets of amounts and numbers of transactions.
Teachers Assistant
Sylvan Learning Center
06.2008 - 08.2009
- Greet students and parents entering establishment.
- Answer customers' questions and provide information on procedures or policies.
- Update and organize student profiles and records in computer and filing system.
- Deposit bank statements to local bank.
- Provide phone call to parents about teacher meetings and student progress.
- Gather lesson plans and books for students.
- Make copies of lesson plans for teachers.
- Record and document student progress in student profile.
Education
High School Diploma - General Studies
Oak Harbor High School
Oak Harbor06.2010
Skills
- Customer Service
- Cleaning and Sanitizing
- Inventory management
- Proficient in verbal and written communication
- Multitasking and Time Management
- Microsoft Office Suite
- Research and Analytical Skills
- Document and File Management
- Strong Organizational Skills
- Schedule Management
- Shift reporting
Timeline
Shift Supervisor
Starbucks
09.2024 - Current
Barista
Starbucks
08.2023 - 09.2024
Administrative Assistant
Stuart Butler School of Guitar
06.2019 - 08.2023
Internet Technical Support Representative
Support.com
03.2019 - 06.2019
Teacher
Dada ABC
07.2018 - 03.2019
Production Worker
Zodiac Aerospace
08.2016 - 07.2018
Cashier
DECA Commissary
05.2015 - 08.2016
Customer Advisor
Petco Animal Supplies Stores Inc.
09.2012 - 05.2015
Assistant Manager
Burger King
08.2008 - 09.2012
Teachers Assistant
Sylvan Learning Center
06.2008 - 08.2009
High School Diploma - General Studies
Oak Harbor High School