Samantha Li
West Palm Beach,FL
Summary
Excelled in customer service and upselling techniques, significantly enhancing dining experiences and sales. Skilled in team collaboration and efficient problem-solving, consistently exceeding performance expectations. Demonstrated strong multitasking ability and adaptability, fostering positive customer relationships and team dynamics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level law intern position Motivated in sales with engaging personality and flexible approach. Accomplished commission sales with 2 years of experience training, coaching and motivating sales professionals. Expert at continually enhancing skills of sales staff to support achievement of quotas and maximize profits. Seasoned professional at identifying weaknesses and addressing performance issues, resulting in increased earnings. Goal-oriented business law experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Waitress
Duffy's Sports Grill
2023.05 - 2024.02
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
Sales and Marketing Intern
CutCo Vector Marketing
2023.10 - 2023.12
- Demonstrated willingness and interest in learning new tasks and skills.
- Conducted market research to identify potential clients and developed tailored sales strategies.
- Enhanced overall efficiency by optimizing internal processes related to sales documentation management.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Collaborated closely with sales team to manage leads and help with proposals.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Shadowed team members to learn problem-solving and best practices in customer service.
- Assisted in the planning and execution of promotional events, resulting in increased brand awareness.
- Improved customer satisfaction ratings by addressing inquiries promptly and professionally.
- Collaborated with the sales team, contributing to a significant increase in revenue.
- Assisted with trade show planning and execution, showcasing company products to a wider audience for increased exposure.
- Conducted basic market research to identify customer needs.
- Collected and analyzed data on vendor demographics, preferences and needs.
- Measured and reported on results of marketing initiatives.
- Strengthened client relationships through regular communication and follow-ups, leading to repeat business.
- Contacted prospective customers through phone calls and emails to develop business.
- Managed customer expectations and helped navigate sales processes.
- Tracked campaign performance using analytics tools, providing valuable insights for future marketing efforts.
- Contributed creative ideas during brainstorming sessions for new marketing initiatives and campaigns.
- Established lasting customer relationships using active listening and problem-solving skills.
- Coordinated with cross-functional teams to develop integrated marketing campaigns for optimal results.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Developed questionnaires and facilitated focus group discussions.
- Created customized marketing materials to increase product awareness.
- Utilized specialized software to capture and process data.
- Managed campaigns for various clients that consistently exceeded sales goals.
Sales Associate
Renewal By Anderson
2023.05 - 2023.07
- Built relationships with customers to encourage repeat business.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Analyzed sales data, identifying trends and areas for improvement within the company''s marketing strategy.
- Collaborated closely with sales team to manage leads and help with proposals.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Enhanced overall efficiency by optimizing internal processes related to sales documentation management.
- Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
- Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
- Assisted team members in closing deals by providing additional support or information when needed.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Increased sales leads by conducting thorough market research and identifying potential clients.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Executed marketing plans to support new product launches and promotions.
- Supported the development of marketing materials to effectively showcase company products and services.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Collaborated with cross-functional teams to ensure client needs were met efficiently and effectively.
- Conducted market research to assess customer needs and preferences.
- Employed excellent communication skills to negotiate deals successfully with diverse clientele.
- Established trust with clients through consistent follow-up communications, fostering long-term relationships.
- Monitored competitor activities and pricing strategies to compare performance.
- Balanced multiple responsibilities simultaneously while maintaining focus on achieving desired outcomes within set timeframes.
- Generated reports to track sales activity and performance.
- Provided product and technical support to customers.
- Conducted product demonstrations for potential clients, showcasing key features and benefits.
- Developed strong relationships with existing customers, resulting in increased repeat business.
- Utilized exceptional time management skills to prioritize tasks, consistently meeting deadlines under pressure.
- Demonstrated adaptability by quickly learning new software tools used within the sales department for tracking progress and reporting results.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
- Built diverse and consistent sales portfolio.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
Server
Oka Asian Fusion
2019.03 - 2021.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Sales Associate
Hollister.Co
2017.12 - 2019.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelors in Business Law - Business Law
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL12.2025
High School Diploma -
Manheim Township High School
Manheim, PA06.2021
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Safe Food Handling
- Order Taking
- Cleanliness
- Handling Complaints
- Menu Recommendations
- Payment Processing
- Service prioritization
- Food Running
- Hospitality service expertise
- Table Bussing
- Food safety understanding
- Complaint resolution
- Supply Restocking
- High-volume dining
- Menu Memorization
- Relationship Management
- Dining area maintenance
- Menu presentation
- Allergy awareness
- Food presentation
- Upselling techniques
- Beverage Preparation
- Ordering Procedures
- Sales Techniques
- Seating arrangements
- Order Management
- Upselling
- Point of sale operation
- Sales expertise
- Daily specials memorization
- Food station setup
- Item promotion
- Food inspection
- Bill computation
- Reservation Management
- Front-of-house display creation
- Warm and Friendly
- Reliable and Responsible
- Team Player
- Adaptable and Flexible
- Cleaning and sanitizing
- Cool Under Pressure
- Transactions and Cash Handling
- Decision-Making
- High Energy and Stamina
- Relationship Building
- Conflict and Complaint Resolution
- Team Leadership
- Food and Beverage Service
- Food handling
- Table Setting
- Staff Training
- Food Preparation and Safety
- Workflow Coordination
- Food Safety Standards
- Hospitality best practices
- Ability to Lift 30 Pounds
- Inventory Management
- Specials Promotion and Upselling
- Quality Control
- Food sales and promotion
- Food and Beverage Upselling
- Special Requests and Substitutions
- Age Verification
- Process Monitoring
- Reservations Management
- Microsoft computer skills
- Word computer skills
- Excel
- Problem solving
Accomplishments
- Collaborated with team of sales associates in the development of reaching sales goals
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved top sales through effectively helping with customers
- Documented and resolved complaints and denial which led to pushing and getting the result I want from customers
- Achieved top sales by completing sales goal with accuracy and efficiency.
personal trainer
I just started a online coaching program as a personal trainer. I have been a trainer and helping others achieve the result they desire for the past 5 years. I started as a senior in high school with my program and still continuing as a upcoming senior in college. It is a side hobby and not a career which I will continue to pursue in the near future as it is in my best interest as well, with my knowledge in nutrition, as well as weightlifting.
Additional Information
I do well in a positive work environment as I am a happy person all of the time. I am hardworking, and am willing to get the job done. I know when to get serious and when to lay back a little; I am always friendly to my coworkers as well as the customers as I am aware that having the right attitude is key for a positive work environment as well as reaching the goal you yearn for. I am competitive as I worked in sales and always fought for the position of getting to top lead everyday after clocking in.
Languages
English
Full Professional
fujianese
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales and Marketing Intern
CutCo Vector Marketing
2023.10 - 2023.12
Waitress
Duffy's Sports Grill
2023.05 - 2024.02
Sales Associate
Renewal By Anderson
2023.05 - 2023.07
Server
Oka Asian Fusion
2019.03 - 2021.08
Sales Associate
Hollister.Co
2017.12 - 2019.08
Bachelors in Business Law - Business Law
Palm Beach Atlantic University - West Palm Beach
High School Diploma -
Manheim Township High School
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