SAMANTHA LIEBERGOT
Nashville,TN
Summary
Experienced assistant general manager with over 12 years in the industry. Adept at strengthening operational procedures, enhancing team productivity, and streamlining processes. Adaptable in changing environments with strategic decision-making abilities. Dedicated to creating innovative approaches to boost long-term business success. Seeking to become part of a thriving team, expand skills, experience, and knowledge while providing the highest level of quality and customer service.
Overview
6
6
years of professional experience
Work History
Bartender
Losers Bar And Grill
04.2025 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Assistant General Manager
Cerveza Jacks
05.2024 - 04.2025
- Managing a team of 20+ FOH employees and 6+ BOH employees
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Improved operational workflows, resulting in smoother running of establishment.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Floor Manager
Doughbird
08.2023 - 04.2024
- Managing a team of 25+ FOH employees and 10+ BOH employees
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Ensured customer satisfaction by swiftly resolving complaints and inquiries.
- Boosted sales performance through targeted training programs for new employees.
- Managed staff scheduling to cover peak times effectively without overstaffing.
- Coordinated promotional events, driving increased foot traffic and sales.
Bar & Restaurant Floor Manager
Moonshine Flats and The Deck
07.2021 - 08.2023
- Manager of bar restaurant with over 10 million in revenue
- High revenue event planner, VIP tables, drink and food promotions
- Managing a team of 50+ FOH employees and 20+ BOH employees
- Balance and transfer of staff funds and payroll
- Weekly alcohol and retail orders, end of month inventory
- Bartender, server and expo relief
Bartender
Mavericks Beach Club
07.2020 - 06.2021
- Bartender and server
- Cash handling
- Customer service
- Opening and closing my bar and section
- High volume bartender, $5000+ in sales
Floor Manager
Bennett’s Kitchen Bar and Market
01.2019 - 07.2020
- Managing a team of 10+ FOH employees and 10+ BOH employees
- In charge of new hire interviews and training
- Balance and transfer of staff funds
- Bar inventory
- Managing flow of restaurant
- Customer service
Education
Culinary Arts Degree, AA -
Le Cordon Bleu
Portland, Oregon09.2012
High School Diploma - undefined
Oak Ridge High school
El Dorado Hills, California05.2010
Skills
- Food safety management
- TABC certification
- Culinary expertise
- Proficient in bartending
- Hospitality background
- Effective problem resolution
- Service excellence
- Strong attention to detail
Timeline
Bartender
Losers Bar And Grill
04.2025 - Current
Assistant General Manager
Cerveza Jacks
05.2024 - 04.2025
Floor Manager
Doughbird
08.2023 - 04.2024
Bar & Restaurant Floor Manager
Moonshine Flats and The Deck
07.2021 - 08.2023
Bartender
Mavericks Beach Club
07.2020 - 06.2021
Floor Manager
Bennett’s Kitchen Bar and Market
01.2019 - 07.2020
High School Diploma - undefined
Oak Ridge High school
Culinary Arts Degree, AA -
Le Cordon Bleu
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