Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Liechti

Sac City

Summary

I’m an extremely hard working, motivated, and goal oriented person. I’m a fast learner and catch onto different things fairly quickly. I love helping people and I feel like I’m a good problem solver. I take criticism very well and I’m always ready to learn and improve where and when I can. I have many years in the customer service field so I feel like I’m very good at handling customer conflict and solving problems.

Overview

9
9
years of professional experience
2017
2017
years of post-secondary education

Work History

Lead Daycare Teacher

Kids World Inc
Sac City
01.2024 - Current
  • Developed engaging lesson plans for diverse age groups in a daycare setting.
  • Supervised children during playtime to ensure safety and promote social interaction.
  • Communicated effectively with parents about children's daily activities and progress.
  • Organized educational activities that fostered creativity and critical thinking skills.
  • Maintained a clean and organized classroom environment for optimal learning experiences.
  • Collaborated with staff to implement childcare policies and best practices consistently.
  • Observed children's behavior to identify needs and adapt approaches accordingly.
  • Assisted in training new staff on childcare routines and classroom management techniques.
  • Enforced health regulations set by the state government for daycare centers.
  • Maintained cleanliness standards within the facility as per safety guidelines.

Machine Operator

Atlas Molded Products
Washington
08.2021 - 07.2023
  • Operated machinery to maintain efficient production flow.
  • Monitored equipment for proper functioning and safety compliance.
  • Conducted routine inspections of tools and machinery to ensure reliability.
  • Assisted in training new machine operators on safety protocols.
  • Collaborated with team members to optimize workflow and production efficiency.
  • Followed standard operating procedures for handling materials and equipment safely.
  • Adjust machine settings to complete tasks accurately.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Carry out regular safety checks on machinery prior to operation.

Shift Manager

Burger King
Carroll
01.2020 - 07.2021
  • Supervised daily operations and ensured compliance with food safety standards.
  • Trained new team members on procedures and customer service expectations.
  • Enforced quality control measures for food preparation and presentation.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Collaborated with management on implementing new promotional campaigns.
  • Conducted performance evaluations to provide feedback and improve skills.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between staff members in a professional manner.

Shift Manager

McDonald's
Carroll
02.2016 - 01.2018
  • Supervised daily operations and ensured compliance with food safety standards.
  • Trained new team members on procedures and customer service expectations.
  • Enforced quality control measures for food preparation and presentation.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Conducted performance evaluations to provide feedback and improve skills.
  • Collaborated with management on implementing new promotional campaigns.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Responded quickly and effectively to emergency situations as they arose.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between staff members in a professional manner.
  • Directed and led employees and team members on effective operations, methods and procedures.

Education

South Central Calhoun
Lake City , IA

Skills

  • Child supervision
  • Behavior observation
  • Health regulations
  • Lesson planning
  • Staff training
  • Quality assurance
  • Safety protocols
  • Effective communication
  • Conflict resolution
  • Problem solving
  • Organization skills
  • Time management
  • Creative teaching strategies
  • Age-appropriate activities
  • Classroom organization
  • Empathy and patience
  • Visual supervision
  • Customer service
  • Team leadership
  • Communication skills
  • Safety compliance
  • Quality control

Timeline

Lead Daycare Teacher

Kids World Inc
01.2024 - Current

Machine Operator

Atlas Molded Products
08.2021 - 07.2023

Shift Manager

Burger King
01.2020 - 07.2021

Shift Manager

McDonald's
02.2016 - 01.2018

South Central Calhoun

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