Samantha Lightle

• Directly collaborate with clients both on-site and via video meetings to ensure smooth center operations, adhering to budgetary plans and upholding Bright Horizons’ core values and mission.
• Develop and manage comprehensive annual budgets in collaboration with the Regional Manager and Finance Department, monitoring monthly P&L reports to keep end-of-year finances below budget.
• Effectively address accounts receivable issues, revamping the Center’s Payroll Deduct system and establishing personalized payment plans with parents, achieving zero accounts receivable balances.
• Maintain accurate financial records using Bright Horizons’ computer financial system and oversee tuition payment collection.
• Implement efficient labor management systems to ensure optimal staffing levels, including staff scheduling and promotion guidelines.
• Lead staff recruitment through targeted outreach, screening, interviewing, and hiring processes in collaboration with Talent Acquisition.
• Utilize progressive counseling and document disciplinary actions in accordance with EEOC, federal, state, local, and company guidelines.
• Focus on special marketing efforts during key enrollment periods and maintain ongoing marketing efforts to sustain enrollment.
• Meet specific enrollment targets and goals, maintaining active waiting lists to swiftly fill available slots and maximize enrollment opportunities.

• Acted as Director during the Center Director’s absence, contributing to overall business operations, including finance, HR, marketing, and public relations.
• Developed a comprehensive responsibility chart with the leadership team, fostering focus and motivation among team members.
• Managed staff hours and compensation using Time Express, ensuring accuracy and compliance.

• Spearheaded the management of business, computer, and communications functions within the center, ensuring smooth operations and efficient processes.
• Developed and maintained comprehensive payroll deduction spreadsheets, reports, and allocations, guaranteeing accuracy and adherence to financial guidelines.
• Demonstrated strong organizational skills in creating, organizing, and administering weekly and daily staff schedules, optimizing staffing efficiency and maintaining proper coverage.
• Consistently embodied the values and HEART principles of Bright Horizons, fostering positive interactions with visitors, families, staff, and clients.

• Developed and implemented a Self-Tracking Spreadsheet for Child Files, effectively notifying users of upcoming or overdue paperwork deadlines.
• Managed the organization and operation of the center's communications and marketing system, consistently portraying a positive image of the company and the center within the community.
• Maintained strict confidentiality regarding center business and consistently demonstrated professionalism when interacting with visitors, families, staff, and clients.
• Prioritized the safety and supervision of children at all times, meeting the physical demands of the position to ensure their well-being.

• Provided a safe and nurturing environment that encouraged children’s social, emotional, physical, and intellectual development.
• Planned and implemented developmentally appropriate curriculum.
• Ensured safety and supervision of children at all times by fulfilling critical health and safety duties.
• Complied with mandated reporter requirements as outlined by state regulations, actively promoting the well-being and protection of children under care.

Streamlined sandwich bar preparation, and baked goods display
Maintained sanitation, organization, and safety of work space
Provided quality customer service and communication

• Supervised thorough care, age-appropriate development, and safety of children
• Collaborated with team members to develop curriculum, packets, and a program environment that promoted positive interactions
• Assisted in preparing the center for NAEYC accreditation, and trained teacher on NAEYC requirements and policies