Samantha Lindgren
Albuquerque
Summary
Dynamic Patient Visit Specialist with a proven track record at Presbyterian. I excel in quality improvement and complex problem-solving. Expert in Epic referral management and performance coaching, I enhance care coordination and drive operational efficiency, ensuring optimal patient outcomes through collaborative teamwork and effective training initiatives.
Overview
16
16
years of professional experience
Work History
Patient Visit Specialist
Presbyterian
07.2023 - Current
- Coordinate care for individuals requiring complex case management and urgent referrals
- Collaborate with providers, specialists, insurance representatives, and family members to develop and execute interdisciplinary care plans focused on quality outcomes
- Navigate prior authorizations and maintain familiarity with medical terminology across multiple insurance companies
- Engage in effective care coordination across specialties and primary care, ensuring seamless integration within the healthcare process
- Facilitate team-driven approaches with external clinics and train new staff on processes aimed at enhancing patient-centered care and quality
Caregiver
Conduits
06.2019 - Current
- Monitored clients' overall health and well-being and noted significant changes.
- Identified needs and coordinated plans for travel to help coordinate care
- Experience working with Individuals with chronic conditions
- Recorded status and duties completed in logbooks for management
- Coordinated transportation services for clients when necessary.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
Training Specialist/ Lead Patient Services
Presbyterian
07.2021 - 01.2023
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with leadership across multiple clinics to enhance process efficiency in care delivery and implement necessary updates
- Increased efficiency and performance by metric monitoring team member productivity and providing feedback.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Followed up with customers about Escalated complaint issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
Customer Service Receptionist
Presbyterian
06.2019 - 01.2023
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
Team Lead
Frontier Restaurant
05.2009 - 07.2019
- Maintained composure and work quality while under stress.
- Trained new staff in food preparation and safety procedures.
- Developed and maintained positive relationships with customers to enhance service.
Education
Bachelor of Science - Health Administration
Grand Canyon University
Phoenix, AZ02.2026
Certificate - Medical Billing and Coding
Intellitec College Albuquerque
Albuquerque, NM03.2022
High School Diploma -
SIA Tech
Albuquerque, NM01.2008
Skills
- Quality improvement strategies
- Trend analysis
- Hiring and interviewing
- Performance coaching
- Remote work proficiency
- Call center operations
- High-pressure performance management
- Epic referral management
- Microsoft Office Suite expertise
- Genesys Cloud proficiency
- Detail orientation
- Insurance expertise
- CPT and ICD coding
- Mentoring and coaching
- Team leadership
- De-escalation techniques
- Clinical development processes
- Operational efficiency
- Complex problem-solving skills
- Auditing expertise
- Clinical process optimization
- Collaborative teamwork
- Employee wellness initiatives
- Meeting facilitation support
- Performance monitoring techniques
- PowerPoint presentation skills
- Epic Systems knowledge
- Employee performance evaluations
- New hire training programs
- Worker auditing processes
- Policy writing and documentation
Timeline
Patient Visit Specialist
Presbyterian
07.2023 - Current
Training Specialist/ Lead Patient Services
Presbyterian
07.2021 - 01.2023
Caregiver
Conduits
06.2019 - Current
Customer Service Receptionist
Presbyterian
06.2019 - 01.2023
Team Lead
Frontier Restaurant
05.2009 - 07.2019
Bachelor of Science - Health Administration
Grand Canyon University
Certificate - Medical Billing and Coding
Intellitec College Albuquerque
High School Diploma -
SIA Tech
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