Samantha Lingle
Benton,IL
Summary
Organized and dependable candidate with three years of on the job Police related experience. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and better the department.
Overview
2
2
years of professional experience
Work History
Security Assistant
Marion VA Health Care System
03.2023 - Current
- Communicated with Officers using two-way radios, mobile phones, and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Coordinated with officers during times of distress to properly investigate incidents though the CCTV system.
- Granted access through access cards to authorized personnel while monitoring access points.
- Created a predefined report in the Sipass system to monitor access and usage on certain pacs.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Observed strict confidentiality guidelines to properly secure information and data.
- Entered information from crime reports into police department's database using Omnigo.
- Monitored the Dispatch phone and took emergent and non-emergent calls from Veterans and family members in distress.
- Worked daily to create the first Dispatch training manual which includes training in the following; the LEADS system, Omnigo, SiPass, Camera System, dissemination, Everbridge, and a dispatch daily checklist.
- Assisted Police Administration during the 7/23 job fair.
- Organized and filed incident reports for officers.
- Created a detailed LEADS training guide highlighting the important usage of the system for emergency personnel.
- Completed the timekeeper certification in order to properly enter and monitor time for all police employees.
- Completed purchase card training and education on the proper usage of a government-issued credit card.
- Assisted the Administrative Officer in formulating job fair flyers.
- Organized and removed outdated paperwork in the dispatch center.
- Created and implemented the Criminal history log report checks and folder for operations as well as for the AO to file.
- Became a LEADs LAC / Configurator
- Worked to update and implement proper use of OpenFox through LEADS.
- Used LEADs administrative rights to submit LEADS access requests and fingerprint cards to the state of Illinois.
- Trained a new employee on all topics of the Operations center.
- Granted VistA access to order items for the department.
911 Emergency Dispatcher
Herrin Police Department
05.2022 - 03.2023
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
911 Emergency Dispatcher
Franklin County Sheriffs Office
04.2021 - 02.2023
- Read system maps and caller information, and documented details in system.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Provided on-the-job training and coaching to develop new dispatchers.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Coordinated with other local PSAP centers in order to efficiently dispatch and serve the community in times of need.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Filed criminal documents containing sensitive information daily.
Education
Bachelor of Arts - Psychology
Southern Illinois University Carbondale
Carbondale, IL05.2025
Associate of Arts - Sociology
Rend Lake College
Ina, IL05.2023
Skills
- Filling out government documents (VA0120)
- Organizing Incident Reports for Officers
- Police Department Procedures
- Information relay
- Call routing
- Verbal and written communication
- Information gathering
- Documentation and record keeping
- Critical thinking
- National Crime Information Center (NCIC)
- Prioritizing Effectively
- Leadership
Training and Qualifications
Completed Timekeeper training
Completed Use of Government Payment Cards
Completed GSA SmartPay Purchase Card Training
Granted access to order and purchase from Vista
Granted Adobe Pro access
Timeline
Security Assistant
Marion VA Health Care System
03.2023 - Current
911 Emergency Dispatcher
Herrin Police Department
05.2022 - 03.2023
911 Emergency Dispatcher
Franklin County Sheriffs Office
04.2021 - 02.2023
Bachelor of Arts - Psychology
Southern Illinois University Carbondale
Associate of Arts - Sociology
Rend Lake College
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