Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Lipp

Bethpage,NY

Summary

Dynamic and results-driven professional with extensive experience at Zwanger Pesiri across multiple areas of business, including medical billing and operations management. Proven leadership in enhancing patient experiences and driving operational efficiency. Proficient in strategic planning and training initiatives, nurturing teamwork, and fostering growth.

Overview

12
12
years of professional experience

Work History

Medical Biller

Zwanger-Pesiri Radiology
Lindenhurst, NY
03.2020 - Current
  • Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
  • Performed follow-up activities on unpaid claims with insurance companies by phone and written correspondence.
  • Submitted electronic claims to various insurance carriers.
  • Coordinated with insurance companies to verify coverage of services rendered.

Operations Manager/Director of Training

Zwanger-Pesiri Radiology
Lindenhurst, NY
12.2015 - 03.2020
  • Developed and implemented office workflow strategies, policies, and procedures to improve patient experience and maximize office efficiency.
  • Assessed existing processes, identified opportunities for improvement, and recommended solutions that increased efficiency within the organization.
  • Collaborated with managers to develop strategies for improving office workflow and maximizing efficiency.
  • Participated in strategic planning sessions focused on improving overall business operations through enhancing the patient experience.
  • Organized workshops and specialized training tailored to personalize employee development.
  • Analyzed daily productivity reports to identify trends and make recommendations for improvement based on individual office needs.
  • Served as a liaison between office staff and senior management.

Office Manager

Zwanger-Pesiri Radiology
Lindenhurst, NY
04.2013 - 12.2015
  • Managed multiple high-volume offices, overseeing clinical and non-clinical staff.
  • Conducted regular performance reviews for non-clinical staff in order to identify areas for improvement, and in an effort to scout employees for potential management positions.
  • Performed regular audits of medical records to ensure the accuracy and completeness of documentation.
  • Reviewed employee time sheets for accuracy before submitting them for payroll processing.
  • Oversaw day-to-day operations of the front desk area to ensure an efficient flow of patients through the check-in and check-out processes.
  • Monitored inventory levels of supplies necessary for the daily operations of the office.
  • Scheduled appointments for patients in accordance with their individual needs and preferences.
  • Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.

Education

Bachelor of Science - Speech-Language Pathology & English

Molloy College
Rockville Centre, NY
05-2014

Skills

  • Communication skills
  • Leadership skills
  • Customer service
  • Workflow optimization
  • Strategic planning
  • Performance management
  • Conflict resolution
  • Employee training
  • Medical billing
  • Insurance verification

Timeline

Medical Biller

Zwanger-Pesiri Radiology
03.2020 - Current

Operations Manager/Director of Training

Zwanger-Pesiri Radiology
12.2015 - 03.2020

Office Manager

Zwanger-Pesiri Radiology
04.2013 - 12.2015

Bachelor of Science - Speech-Language Pathology & English

Molloy College

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