Samantha lizama
Katy,TX
Summary
Dedicated professional recognized for exceptional customer service and effective problem-solving skills. Committed to enhancing customer satisfaction through friendly engagement. Known for fostering a positive work environment and achieving service goals through conflict resolution and time management. Energetic individual with a compassionate nature and a drive to serve the local community. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, theability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Volunteer
Special Pals Shelter
Cypress, Texas
12.2024 - 01.2025
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Employee
Sweetgreen
Cypress, Texas
06.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers.
- Enhanced customer satisfaction through innovative problem-solving.
- Received recognition from management for delivering exceptional customer service.
- Collaborated with diverse coworkers to accomplish goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Served meals efficiently to customers in a fast-paced environment.
Shift Leader
Scooters Coffee Shop
Cypress, Texas
11.2021 - 08.2022
- Supervised daily operations and maintained a positive work environment.
- Trained new team members on coffee preparation and customer service techniques.
- Ensured compliance with health and safety regulations during shifts.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Managed inventory levels and ordered coffee supplies to maintain stock availability.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted general manager in developing and implementing operational strategies.
Education
Associate of Arts - Criminal Justice
Lone Star College
Houston, TX08-2026
Skills
- Customer service
- Critical thinking
- Conflict resolution
- Team collaboration
- Time management
- Leadership qualities
- Relationship building
- Computer skills
- Social media management
- Communication skills
- Positive attitude
- Attention to detail
- Multitasking and organization
Timeline
Volunteer
Special Pals Shelter
12.2024 - 01.2025
Employee
Sweetgreen
06.2022 - 08.2023
Shift Leader
Scooters Coffee Shop
11.2021 - 08.2022
Associate of Arts - Criminal Justice
Lone Star College