Samantha Myers
Houston,TX
Summary
Dedicated LMSW with over 10 years of experience in social work, specializing in clinical and case management environments. Results-driven management professional recognized for effectively leading teams toward success while maintaining a strong emphasis on collaboration and operational efficiency. Expertise in strategic planning and process improvement fosters a culture of accountability and excellence, ensuring the achievement of measurable outcomes. Renowned for adaptability and a consistent ability to meet the evolving needs of organizations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager of Care Coordination/Disease Management BH
Texas Children’s Health Plan
Houston, TX
01.2020 - 12.2025
- Managed a care team of 40 professionals with Social Work and Nursing Licenses
- Territory managed: Houston Metropolis, Beaumont Metropolis and North East Texas simultaneously
- Subject Matter Expert in Texas Medicaid Waivers and IDD diagnosis population.
- Facilitate weekly rounds with an interdisciplinary team.
- Created and implemented Performance Improvement Plans to ensure compliance with HHSC metrics.
- Closely worked with HHSC to ensure Medicaid State compliance
- Facilitate weekly meetings with care team.
- Audited documentation to ensure NCQA standards
- Subject matter expert on Community First Choice (CFC) benefit
- Established working relationships with third parties and regularly attended meetings with stakeholders
- Oversaw the creation and implementation of projects that lead to streamlining process and procedures.
- Created Job Aids of policy and procedures for the Health Plan.
- Facilitated presentations of my own research and data to report to Stakeholders.
- Managed and approve time.
Service Coordinator/Case Management – STAR Kids Team Lead as of 2019
Texas Children’s Health Plan
Houston, TX
08.2016 - 01.2020
- Provided in home assessments determining needs of the individual and family along with potential barriers to goals.
- Established Individual Service plan tailored to the needs of each child and coordinating with family on how to complete stated goals.
- Coordinated with health care providers in establishing needed services for members who qualify.
- Educated and providing needed resources and services that meet established goals and promote health found in the local community.
- Maintained State regulated Level of Care contacts along with appropriate documentation.
- Populations served: children with IDD and Behavioral Health diagnosis
- As team lead, took on more manger roles in assisting and learning from my manager. In addition, actively participating in improving cohesion amongst the team by providing guidance, instruction and direction when needed.
- Facilitated Huddle meetings once a week.
- Took on more managerial administrative roles: reversing status of assessments, reassigning cases, reviewing LTTS authorization and providing education to other service coordinators.
- Facilitated Ride Along and provided constructive criticism to service coordinators.
Medical Social Worker
Harbor Hospice
Clear Lake, TX
10.2013 - 09.2016
- Performed in home assessments on families determining dynamics and acting as an advocate for the patient.
- Assisted the family in establishing final plans; i.e. MPOA, Funeral arrangements, caregiving and living options.
- Participated in Interdisciplinary Team Meetings with Doctors, Nurses, Chaplains, Volunteers in creating plan of care and ensuring needs were being met.
- Working with hospital social workers in discharge planning from hospital setting to home.
- Working with Nursing Homes, Assisted Living, and Inpatient Facilities coordinating with staff and families on patient transfer and care.
- Actively addressing topics of dying, death and grief with families. Linking them to resource to assist them as needed.
Foster Care Caseworker
Texas Department of Family and Protective Services
Beaumont, TX
10.2011 - 10.2013
- Case worker for children who were placed in foster care with the goal of finding permanence for the children.
- Worked with the parents in coordinating services to improve their parenting. Assessing if they and their home were safe and appropriate for children’s return.
- Worked with foster parents in ensuring children received appropriate services. Also provided counseling and education to foster parents in their role with the children and ensured they had the resourced they needed to succeed.
- Worked with foster children assessing their needs and coordinating testing and needed resources for each child.
- Finding permanent placement for the children (both with family and outside of family). Ensuring families were ready and had necessary resources to take children both temporarily and permanently.
- Participated in court hearing. Testified in court before a judge and jury twice a week each week to update the State on the status of the case.
- Participated in family meetings establishing goals and plans for parents and the children.
- Facilitated and scheduled visits between children and their parents. Provided the supervision of the visits.
- Maintained regular documentation and court reports.
Education
Master of Social Work -
University of Houston
Houston, TX05-2015
Bachelor of Social Work -
Lamar University
Beaumont, TX08-2011
Skills
- Team leadership
- Time management
- Decision-making
- Goal setting
- Strategic planning
- Project management
- Staff development
- Policy implementation
Affiliations
- Mu Lambda Phi Alpha National Social Work Honor Society
- Golden Key International Honor Society
- Alpha Delta Mu National Social Work Honor Society
- L.S.W.A., Lamar Student Social Work Association, Acting President
- President & Dean’s List for Lamar University 2007-2010
Certification
- Licensed Masters Social Worker - 2015
- Licensed Bachelors Social Worker - 2012
Languages
English
Timeline
Manager of Care Coordination/Disease Management BH
Texas Children’s Health Plan
01.2020 - 12.2025
Service Coordinator/Case Management – STAR Kids Team Lead as of 2019
Texas Children’s Health Plan
08.2016 - 01.2020
Medical Social Worker
Harbor Hospice
10.2013 - 09.2016
Foster Care Caseworker
Texas Department of Family and Protective Services
10.2011 - 10.2013
Master of Social Work -
University of Houston
Bachelor of Social Work -
Lamar University