Summary
Overview
Work History
Education
Skills
Timeline
Generic
Samantha Looney

Samantha Looney

Portland,OR

Summary

Flexible, motivated, dependable, and hard working. Able to prioritize work and meet deadline requirements. Strong ability to solve problems and learn quickly with a desire to work with children and families.

Overview

9
9
years of professional experience

Work History

In Home Intensive Behavioral Health Associate

Columbia Commu Nity Mentalk Health
03.2021 - 07.2022
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Jordan Center Supervisor

Columbia Community Mental Health
12.2019 - 08.2020
  • Scheduling and managing center
  • Facilitate groups
  • Skill Building
  • Peer Support
  • Case Management
  • Working with individuals with mental illness
  • Documentation- Objective/Intervention notes
  • Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Targeted specific community groups with wellness and disease management information.
  • Developed and implemented training classes to educate team members and community residents.
  • Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
  • Transported or accompanied clients to scheduled health appointments or referral sites.
  • Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
  • Observed and monitored client behavior and responses to treatment.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Completed one-on-one counseling with broad range of clients suffering from Bi polar,depression,Schizophrenia,Aggressive behaviors, Developmental disabilities.
  • Applied array of different methodologies to assist patients with therapy.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
  • Offered and documented treatment consent forms in patient health records.
  • Involved clients' family members in planning social service programs.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Supported individuals to help develop communication, social and daily living skills.
  • Developed and led special events that increased self esteem abilities.
  • Empowered clients through counseling and skill-building exercises.

Program Coordinator- Columbia Co,,Marion Co, Wash

Iron Tribe Network. Main Office- Gladstone, Ore
12.2013 - 12.2019


  • Planning of community fundraising, picnics , celebrations
  • Interviewing clients to determine eligibility
  • Ongoing Summary Reports
  • Case Management
  • Help navigate parents through the child welfare system
  • Attend meetings with schools, Parole Probation, Drug Court, courts, DHS, Options, CAT, wrap around services, and court hearings for the family to collaborate
  • Assess client's needs
  • Assist in accessing housing / low income/NOHA
  • Advocate for clients
  • Create individual action plans
  • Create safety plans
  • Transport clients to recovery meetings
  • Provide clients with transportation
  • Assist clients to become self-sufficient
  • Assist clients in employment search/resumes
  • Assisted with community resources for healthcare and mental health.
  • Designed program implementation and maintenance plan.
  • Supervised 7 of professional and administrative personnel.
  • Prepared monthly reports on Clients to be sent to community partners
  • Provided ongoing direction and leadership for program operations.
  • Entered data in Dropbox,one drive,excel,quickbooks,state system for payment and handled database maintenance.
  • Oversaw yearly budget and statistics
  • Oversaw projects each year from concept through final delivery.
  • Pitched and built new programming strategies,contracts with department of justice Drug Court Program,Contract with DHS/Child Welfare
  • Organized and managed program development from conception through successful execution.
  • Motivated and directed staff to align operations with organizational mission using [Skill] and [Technique].
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Led onboarding activities for new employees to equip staff in daily responsibilities.
  • Created Intake and release,code of conduct,policy and procedures,organized printed materials required for program participation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Approved regular payroll submissions for employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied client feedback to develop process improvements and support long-term organization needs.
  • Raised performance in operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Handled Client complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all Client and employee correspondence.
  • Completed final move-out walk-throughs with clients to identify required repairs. if any in the room they occupied for 9-12 months at our program
  • Resolved conflicts between clients regarding noise, encroachments and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Compiled maintenance and repair requests for submission to main office and reached out to local contractors for bid proposals.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Showed building /room to potential clients and answered questions regarding community.
  • Inspected common areas for cleanliness and notified clients when there was uncleanliness to be addressed
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Complied with safe housing requirements and contractual obligations by resolving client issues and service needs.
  • Attended staff meetings and took extensive notes to share
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Communicated regularly with house manager on-and off-site s to achieve satisfaction with facility and services.
  • Developed and executed plan to achieve and maintain a 90% or better rate of occupancy.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Prepared specifications, solicited bids and approved subcontracts.

Education

Associate of Arts - Psychology

Eastern Gateway Community College
Steubenville, OH
07.2024

High School Diploma -

Alternative Highschool
Deer Island, OR
1995

Scappoose Highschool
Scappoose, OR
1994

Skills

  • Strong Organizational Skills
  • Excellent Communication skills
  • Ability to Multi-task
  • Computer Knowledge
  • Accurate Keyboarding skills
  • Knowledge in
  • Microsoft 365 (Word, Excel and One drive)
  • Billing
  • Planning and Scheduling
  • Ongoing Summary Reports
  • Case Management
  • New Hire Training
  • Business Strategies
  • Customer Relationship Management
  • Time Management
  • Attention to Detail
  • Practice Management
  • Patient Evaluation
  • Stocking and Replenishing
  • Money Management
  • MS Office
  • Customer Engagement
  • Process Improvement
  • Public Relations
  • Computer Competency
  • Verbal and Written Communication
  • File and Records Management
  • Issue Resolution
  • Strategy Development
  • Work Planning and Prioritization
  • Supporting Staff
  • Professional and Courteous
  • Policy Implementation
  • Oral Communication
  • Event Coordination
  • Performance Improvement
  • Calendar Management
  • Return and Exchange Processing
  • Data Analysis
  • Complex Problem-Solving
  • Billing and Payment Processing
  • Treatment Management
  • Troubleshoot Service Issues

Timeline

In Home Intensive Behavioral Health Associate

Columbia Commu Nity Mentalk Health
03.2021 - 07.2022

Jordan Center Supervisor

Columbia Community Mental Health
12.2019 - 08.2020

Program Coordinator- Columbia Co,,Marion Co, Wash

Iron Tribe Network. Main Office- Gladstone, Ore
12.2013 - 12.2019

Associate of Arts - Psychology

Eastern Gateway Community College

High School Diploma -

Alternative Highschool

Scappoose Highschool

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Samantha Looney