SAMANTHA LOPES

• Managed an average of 18 routes per day to residential and business customers
• Performed an average of 18 deliveries per shift
• Completed pre- and post-trip safety inspections
• Verified content of inventory
• Communicated customer feedback and requests to company management
• Efficiently answered customer questions regarding their order.

• Operated flattop grill to produce multiple entrees per day in a timely manner
• Trained one person on proper food preparation and production
• Produced entrees with proper plate presentation and portions according to company standards
• Upheld sanitation standards in accordance with FDA regulations
• Awarded during my second week of working for outstanding services
• Prepared meat, poultry, and vegetables for broiling and grilling while avoiding contamination
• Worked cohesively with kitchen staff to prepare and produce entrees
• Volunteered to work a double shift when the kitchen was low in staff.

• Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
• Anticipated customer needs, providing them with excellent customer service while building personal connections
• Happily assisted customers daily through the process of finding their ideal sizes
• Operated POS system transactions including credit and cash
• Supported opening and closing shifts demonstrating leadership and punctuality
• Proactively stayed informed about the store's sales and informed the customers about the sales
• Signed multiple customers up for our loyalty program.

· Held responsibility for any pets in my care while the owners were out of town

· Prioritized animal safety and comfort at all times

· Developed long-term relationships with clients and bonded with their pets through regular contact

· Kept dogs well fed and entertained in my care

· Used calm training techniques on high energy dogs

· Maintained a clean, organized inventory

· Anticipated customer needs, providing them with excellent customer service while building personal connections

· Happily assisted customers daily through the process of finding their ideal sizes and styles

· Proactively stayed informed about the store’s sales and informed the customers about the sales

· Efficiently and quickly retrieved products from stock room through an organization process

· Assisted customers with children with sizing to help find the child’s ideal shoe size

· Stayed knowledgeable about shoe styles to better assist customers on their wants and needs

· Precisely measured and combined ingredients in bowls of mixing, blending, or cooking machinery

· Upheld sanitation standards in accordance with FDA regulations

· Happily assisted customers daily through the process

· Proactively stayed informed about the store’s new donut flavors and informed the customers about the flavors, mochi donuts, and the company

· Measured and weighed ingredients to prepare icings using a scale

· Applied glazes, icings, and other toppings to freshly made donuts

· Efficiently organized donuts in packaging showing pristine and aesthetic representation

· Thoroughly cleaned and sanitized the front of house and back of house during closing shifts

· Maintained kitchen work area, equipment, and utensils in a clean and orderly condition

· Washed utensils, kitchen equipment attachments, bowls, and pans using cleaning protocols set by my employer

· Provide assistance to crime victims and families during the post-conviction stage

· Provide assistance with victims at parole hearings (i.e. read victim's letters to the Board of Executive Clemency)

· Assisted victim advocates with notifying victims of post-conviction updates (ie. notification of release, death, escape, etc.)

· Assist victim advocates with inmate case management through the use of ACIS (Arizona Correctional Information System)

· Attended parole hearings

· Completed a full criminal background investigation

· Completed fingerprint card

· Will be attending 6-hour Basic Victim's Rights training held by Arizona Attorney General's Office