Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Lopez

Bloomingdale,GA

Summary

Results-oriented professional with seven years of experience in the Homecare industry. Possesses a diverse skill set encompassing scheduling, billing, marketing, and administrative duties. Demonstrates a strong ability to effectively manage multiple responsibilities while maintaining a high level of accuracy and attention to detail. Proven track record of delivering exceptional service and achieving optimal results. Committed to providing quality care and fostering positive client relationships. A highly motivated individual who thrives in a fast-paced environment and consistently meets or exceeds organizational goals.

Overview

8
8
years of professional experience

Work History

Appointment Setter

Everlast Energy LLC
02.2023 - Current
  • Acted as first point of contact and set appointments for prospective clients.
  • Set 12 appointments weekly with salespeople and potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Screened potential customers to determine interest and requirements for products and services of company.

Scheduling Coordinator

Right At Home
03.2022 - 05.2023
  • Managed daily over 80 scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Administrative Assistant

Rapid Rehab & Wellness Center INC
07.2021 - 02.2022
  • Answered multi-line phone system , routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained databases to track and record customer data.
  • Handled payment and bill processing, change giving and payment collecting for guests.

Administrative Assistant

Golden Years Homemaker & Companions
10.2019 - 11.2020
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Hope Home Health Agency

Billing And Payroll Clerk
08.2017 - 10.2019
  • Entered and maintained billing information in company internal databases for accessibility.
  • Verified accuracy of billing data and corrected discrepancies.
  • Processed new hire paperwork and documents.
  • Processed timecards and payroll data for team of employees.
  • Completed payroll accurately and timely to meet employee expectations.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Processed payroll for over 150 staff member and processed billing for 120 clients.

Patient Care Assistant

Liberty Homecare Options
02.2015 - 09.2018
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.

Billing Specialist

Liberty Homecare Options
01.2017 - 07.2017
  • Audited and corrected billing and posting documents for accuracy.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Generated monthly billing and posting reports for management review.
  • Processed billing for over 120 clients.

Education

High School Diploma -

New Britain High School
New Britain, CT
06.2014

Skills

  • CRM Software
  • Professional Relationships
  • Marketing Expertise
  • Client Relationship Management
  • Generating Leads
  • Producing Reports
  • Data Entry
  • Payroll and Benefits Administration
  • Team Collaboration
  • Office Management
  • Patient Registration
  • Insurance Verification
  • Administrative Duties
  • Conflict Resolution
  • Calendaring and Scheduling
  • Medical Terminology
  • Medical Billing

Timeline

Appointment Setter

Everlast Energy LLC
02.2023 - Current

Scheduling Coordinator

Right At Home
03.2022 - 05.2023

Administrative Assistant

Rapid Rehab & Wellness Center INC
07.2021 - 02.2022

Administrative Assistant

Golden Years Homemaker & Companions
10.2019 - 11.2020

Hope Home Health Agency

Billing And Payroll Clerk
08.2017 - 10.2019

Billing Specialist

Liberty Homecare Options
01.2017 - 07.2017

Patient Care Assistant

Liberty Homecare Options
02.2015 - 09.2018

High School Diploma -

New Britain High School
Samantha Lopez