SAMANTHA LOPEZ

• Oversee end-to-end export operations, ensuring timely fulfillment of international customer orders while maintaining profitability through cost-effective freight solutions.
• Optimize logistics strategies by analyzing transportation options, selecting competitive freight rates, and ensuring compliance with customer delivery requirements.
• Monitor account profitability, proactively identifying and addressing potential losses in coordination with internal stakeholders.
• Implement alternative routing solutions to resolve logistical challenges and reduce transportation costs.
• Maintain ongoing communication with customers, providing regular shipment updates and ensuring a high level of service and transparency.
• Coordinate with suppliers to ensure steady inventory movement and prevent warehouse overflow due to limited storage capacity.
• Manage cross-border transactions, including order entry, carrier coordination, and resolution of transportation issues to ensure smooth delivery execution.

• Trace 80+ orders monthly using SAP, PowerPoint, and Excel, submitting purchase orders to plants in Malaysia and Europe.
• Solely manage end-to-end international logistics operations from order initiation to fulfillment.
• Consistently retain authoritative oversight among manufacturing staff for efficient workflow adherence.
• Resourcefully track shipment logistics and documents, complying 100% with customs clearance requirements.
• Simplify communication with customers by providing regular status updates, reducing customer complaints by 30%.
• Cultivate and build relationships with a core group of trusted forwarders while proactively expanding the network by identifying and vetting additional logistics providers to enhance operational efficiency.
• Reduce production and booking confirmation lead times by following up with plants and expediting processes.
• Add marine insurance for shipments based on Incoterms, safeguarding company assets and cutting losses.

• Streamlined supply chain operations and delivered outstanding customer service, securing a satisfaction rate of 99%.
• Promoted from Logistics Specialist to Customs Brokerage Agent in under 1 year.
• Proactively processed over 400 import entries per month, achieving a timely clearance rate of over 90%.
• Directed the product importation process for a luxury brand, specializing in air shipments for press events.
• Prepared daily delivery orders by dispatching and scheduling delivery appointments to ensure timely goods.
• Efficiently dispatched and communicated with carriers and forwarders to create a smooth transportation process.
• Coached 10 new team members, resulting in a 95% improvement in their productivity within the first month.
• Administered weekly invoice audits, ensuring accuracy in billing procedures for the brokerage department.

• Processed customers' purchase orders by accurately entering them into SAP, ensuring a 100% error-free rate.
• Promoted from Associate to Project Team Leader in under 1 year.
• Guided, coached, and trained staff, answering questions, and resolving procedural issues promptly.
• Handled over 30+ orders daily with a 90% on-time delivery rate, meeting customer expectations consistently.
• Effectively collaborated with colleagues overseas in Mexico and China to meet customer needs efficiently.
• Assisted the accounting department in payments and month closings, ensuring accurate financial reporting.
• Supported the operations manager in receiving products into SAP and managing smooth product transfers.

• Generated accounts payable reports using Excel and timely invoice payments, resulting in a 95% on-time payment rate.
• Resolved vendor inquiries promptly, maintaining a 90% vendor issue resolution rate.
• Forged strong relationships with vendors and customers to facilitate efficient procurement processes.
• Reconciled vendor statements, identifying and rectifying discrepancies, obtaining vendor statement accuracy rate.
• Leveraged supply chain, logistics, and operations knowledge to streamline accounts payable processes.
• Additional Experience: Ecommerce Associate for France and Son (06.2017 – 12.2017)
• Store Operations Manager for Urban Outfitters (08.2013 – 06.2017)