Summary
Overview
Work History
Education
Skills
Interests
Languages
Interests
Timeline
Generic

Samantha Lopez

San Benito,Texas

Summary

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in process improvement, and staff training.

Overview

3
3
years of professional experience

Work History

Supervisor

Advance Call Center Technologies (ACT)
09.2022 - 03.2025
  • Supervised a team of 15+ employees, ensuring adherence to company policies and procedures.
  • Developed and implemented performance metrics to improve team efficiency and productivity.
  • Conducted regular team meetings and training sessions to foster communication and skill development.
  • Addressed and resolved employee conflicts and performance issues.
  • Collaborated with management to develop and execute strategic initiatives for department performance improvement.
  • Conducted regular performance evaluations to identify areas for development and growth.
  • Supervised daily operations to ensure adherence to quality standards and client expectations.
  • Trained and mentored team members, enhancing skills and improving overall performance.

Associate

Advance Call Center Technologies (ACT)
10.2022 - 08.2024
  • Delivered exceptional support by listening, identifying needs, and providing solutions.
  • Communicated with customers to resolve concerns and build rapport.
  • Assessed issues and identified solutions to resolve concerns efficiently.
  • Demonstrated adaptability by learning new processes and technologies quickly.
  • Increased satisfaction by resolving complex issues and delivering exceptional service consistently.

Caregiver

Legacy Home Health Agency
12.2021 - 09.2022
  • Developed individualized care plans, ensuring alignment with health goals and preferences of clients.
  • Implemented effective communication strategies to build trust and rapport with clients and their families.
  • Monitored medication schedules, ensuring adherence to prescribed treatments for optimal health outcomes.
  • Provided compassionate personal care and assistance with daily living activities for diverse client needs.

Education

High School -

Los Fresnos High School
Los Fresnos, Texas
01.2018

State Technical College - undefined

Texas State Technical College
Harlingen, Texas
01.2018

Skills

  • Leadership and Team Management
  • Performance Metrics and Analysis
  • Conflict Resolution and Problem-Solving
  • Goal oriented
  • Staff management
  • Customer service
  • Team building
  • Excellent Communication Skills
  • Bilingual
  • Training and mentoring

Interests

Arts & Crafts, Baking, Crochet, Animal enthusiast, Miniature Figuring Builder, Marvel enthusiast

Languages

Spanish
Professional Working

Interests

  • Knitting and Crocheting
  • Gardening
  • Watching Movies and TV Shows
  • Getting involved in local advocacy groups to promote positive change in the community
  • Animal Care
  • Road Trips

Timeline

Associate

Advance Call Center Technologies (ACT)
10.2022 - 08.2024

Supervisor

Advance Call Center Technologies (ACT)
09.2022 - 03.2025

Caregiver

Legacy Home Health Agency
12.2021 - 09.2022

State Technical College - undefined

Texas State Technical College

High School -

Los Fresnos High School

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