Samantha Lorenzo
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Human Resources Generalist
Magic City Casino
02.2024 - Current
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
Security Officer
Magic City Casino
11.2019 - 02.2024
- Checked and verified photo identification prior to granting facility access.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Player Services Representative
Magic City Casino
06.2022 - 08.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Managed high volumes of incoming inquiries via phone, email, or in-person interactions while maintaining professionalism under pressure.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Security Dispatcher
Magic City Casino
01.2021 - 06.2022
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
Education
GED -
Miami Dade College
Miami, FLSkills
- Adaptable and Flexible
- Detail Oriented
- CPR Certified
- Reliable and Responsible
- Honest and Dependable
- Team Player
- Patience and composure
- Strong multitasking
- Strong Work Ethic
- Computer Skills
- Organization
- Customer Service
Timeline
Human Resources Generalist
Magic City Casino
02.2024 - Current
Player Services Representative
Magic City Casino
06.2022 - 08.2023
Security Dispatcher
Magic City Casino
01.2021 - 06.2022
Security Officer
Magic City Casino
11.2019 - 02.2024
GED -
Miami Dade College
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