SAMANTHA LOVETT

• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Responsible for ensuring the efficient operation of multi-family residential developments
• Maximized rental income while minimizing expenses through effective planning and control.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Maintained monthly financial reports, weekly reports, Property inspection reports, delinquency reports and renewal reports
• Maintained operational facilities by organizing regular maintenance, major repairs, and capital improvement projects.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained delinquency collections and occupancy goals
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Ensure compliance with occupancy standards, resident files, renewals, service request
• Reviewed and approved all prospective tenant applications
• Verified income, assets, expenses, and completed file tracking sheet for each applicant.
• Maintained original lease and renewal documents in digital and hardcopy format for property management office.
• Designed and implemented effective marketing initiatives for existing and potential residents
• Communicated effectively with owners, residents, and on-site associates.
• Maintained all aspects of scheduling for turns on market ready units.
• Planned and organized resident events
• Implemented sales and marketing plans to maximize rental income
• Consistently met leasing goals and delinquency goals.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Conduct all business in accordance with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other Federal and State Laws.

• Designed and implemented effective marketing initiatives for existing and potential residents
• Reviewed and approved all prospective tenant applications
• Scheduled and supervise inspections and maintenance programs
• Maintained monthly financial reports, weekly reports, Property inspection reports, delinquency reports and renewal reports
• Ensure compliance with occupancy standards, resident files, renewals, service request
• Responsible for ensuring the efficient operation of multi-family residential developments
• Implemented and managed all aspects of corporate housing
• Maintained delinquency collections and occupancy goals
• Maintained all aspects of scheduling for turns on market ready units
• Planned and organized resident events
• Implemented sales and marketing plans to maximize rental income and occupancy
• Consistently met leasing goals and delinquency goals
• Assisted in new construction final walkthrough and lease up of Phase-II in 2016
• Conduct all business in accordance with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other Federal and State Laws.

• Followed up on delinquent tenants and coordinated collection procedures.

Mortgage industry professional with loan­ processing experience and a comprehensive knowledge of conventional and government loan programs.

• Thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing.

• Computer savvy in MS Office Suite and proprietary mortgage­ processing software.

• Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Researched insurance information and flood certificates.

Experienced in Excel, Publisher, and Word. Processed applications, payments, corrections, endorsements and cancellations. Promoted agency products to customers in person, on the telephone and in writing. Prepared necessary paperwork to process insurance sales and renewals. Submitted up-to-date activity and production logs to agency management for review.

Provided professional customer service while maintaining the ability to multi task. Thinking ahead to eliminate waisted time for faster results. Able to build a friendly relationship with my customers in a result of them becoming regulars and /or very satisfied. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service. Checked in deliveries and signed off on products received. Promoted and endorsed the company to bring in new business. Provided high quality service.