Samantha Lowe
Winterville,USA
Summary
Results-driven individual with a strong background in customer service and data entry. Demonstrated success in improving operational efficiency and delivering exceptional client support. Eager to apply expertise in a collaborative team setting.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Highmark Blue Cross Blue Shield of Western New York and Northeastern New York
Latham, NY
10.2022 - 10.2023
- Handled inquiries from subscribers, members, and various departments promptly.
- Interacted with customers in a clear, concise, and empathetic manner.
- Responded to both incoming and outbound calls while maintaining professionalism.
- Interpreted reference materials to provide accurate responses to inquiries.
Customer care advocate I-EPIC Program(Contract)
Magellan Health
Latham, NY
09.2022 - 01.2023
- Determined purpose of calls through active listening and professional probing techniques.
- Researched and communicated member eligibility, benefits, EAP services, claim status, and authorization details while ensuring confidentiality.
- Resolved administrative concerns as primary contact, addressing claims and customer dissatisfaction directly.
Retention Representative
Fidelis Care
Latham, NY
06.2019 - 01.2022
- Assisted members in completing and processing Government health program applications to enhance retention.
- Researched and documented inquiries to resolve member eligibility issues effectively.
- Guided existing members through the recertification process to strengthen relationships and support.
Certified Nursing Assistant
Ellis Medicine
Schenectady, NY
08.2018 - 12.2018
- Accurately recorded objective resident data to maintain comprehensive records.
- Ensured fulfillment of residents' nutritional needs through regular assessments.
- Performed delegated resident care activities in compliance with established care protocols.
Customer Service Representative II-Dedicated Service Unit Federal Employee Program
Davis Vision
Latham, NY
05.2017 - 01.2018
- Delivered exceptional customer service by addressing member and provider inquiries with respect and courtesy.
- Performed all essential duties of CSR I role, including lab order entry and support for providers and members.
- Utilized systems to respond effectively to customer requests while adhering to service standards.
Cashier/Customer Service/Sales Specialist (Appliances)
Lowes
Niskayuna, NY
11.2014 - 01.2016
- Provided comprehensive product information to both customers and colleagues.
- Managed order processing by entering new requests and monitoring fulfillment progress.
- Interacted with vendors for special order arrangements to meet customer needs.
- Addressed customer inquiries by resolving order-related issues efficiently.
- Updated customers on pricing structures and the status of pending orders.
Education
High School Diploma -
Manteo High School
Manteo, NCCertified Phlebotomist - Nursing
Schenectady County Community College
Schenectady, NY09.2018
Certified Nursing Assistant - Nursing
Schenectady County Community College
Schenectady, NY05.2018
Skills
- Fundamental skills in technology
- Interpersonal and communication abilities
- Leadership and management experience
- Systematic technical skills
- Proficiency in Microsoft Office
- Sales expertise and customer relations
- Data handling and order processing
- Negotiation tactics and pricing models
- Experience with CRM platforms
- Call center management
- Sales
- Management
Languages
English - Fluent
Assessments
- Customer service — Proficient
- April 2025
- Identifying and resolving common customer issues
- Full results: Proficient
Timeline
Member Service Representative
Highmark Blue Cross Blue Shield of Western New York and Northeastern New York
10.2022 - 10.2023
Customer care advocate I-EPIC Program(Contract)
Magellan Health
09.2022 - 01.2023
Retention Representative
Fidelis Care
06.2019 - 01.2022
Certified Nursing Assistant
Ellis Medicine
08.2018 - 12.2018
Customer Service Representative II-Dedicated Service Unit Federal Employee Program
Davis Vision
05.2017 - 01.2018
Cashier/Customer Service/Sales Specialist (Appliances)
Lowes
11.2014 - 01.2016
High School Diploma -
Manteo High School
Certified Phlebotomist - Nursing
Schenectady County Community College
Certified Nursing Assistant - Nursing
Schenectady County Community College