Samantha Loy
Assistant Store Manger
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Assistant Teacher with excellent communication and coordination skills demonstrated through previous classroom experience. Compassionate, professional and committed to student learning and overall wellbeing. Quick to jump in and help teacher with student or administrative needs.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Assistant Store Manger
Claire's
08.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
Assistant Manger
Daily Thread
09.2022 - 06.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Sweet Haven
Ice Cream Scooper/ Cook/Cashier
06.2022 - 08.2022
- Tagged and prepared new merchandise for retail sales.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Stored food properly by adhering to food safety policies and procedures.
- Assembled and packaged food items securely to meet company standards.
- Selected correct ingredients and garnishes according to recipe specifications.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cook & Waitress
The Panther Cafe
08.2019 - 03.2020
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Informed customers about daily and seasonal specials.
Waitress
Beta's
07.2017 - 10.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Luigi's Pizza
08.2016 - 05.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Met with chef to review daily specials and menu changes.
Assistant Teacher
Alamance Presbyterian CDC
05.2012 - 06.2014
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in lessons, curriculum and homework planning.
- Supervised recess, lunch and daily student intake and dismissal.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided emotional support and guidance to children during difficult times.
- Encouraged children to develop healthy social and emotional skills.
- Assisted in potty training and other daily hygiene activities to support child development.
Education
High School Diploma -
Northeast High School
McLeansville, NC 05.2001 -
Skills
Stock Management
Department Oversight
Store Organization
Business Development
POS Systems
Performance Evaluations
Store Opening and Closing
POS Systems Operations
Customer Service Management
Issue Resolution
Team Building and Leadership
Inventory Control
Sales Growth
Marketing and Promotions
Operations
Problem-Solving
Pricing and Markdowns
Inventory Counting
Team Training
Cash Register Operation
ID Verification
Cash Handling
Time Management Skills
Refund Handling
Order Taking
Activity Supervision
Positive Reinforcement
Special Needs Support
Age-Appropriate Activities
Childcare
CPR Training
Menu Recommendations
Safe Food Handling
Supply Restocking
Upselling Techniques
Greeting Guests
Certification
First Aid
Timeline
Assistant Store Manger
Claire's
08.2023 - Current
First Aid
08-2023
Bloodborne Pathogens
08-2023
Assistant Manger
Daily Thread
09.2022 - 06.2023
Sweet Haven
Ice Cream Scooper/ Cook/Cashier
06.2022 - 08.2022
Cook & Waitress
The Panther Cafe
08.2019 - 03.2020
Waitress
Beta's
07.2017 - 10.2017
Waitress
Luigi's Pizza
08.2016 - 05.2017
Assistant Teacher
Alamance Presbyterian CDC
05.2012 - 06.2014
High School Diploma -
Northeast High School
05.2001 -