Samantha Lozano
Simi Valley,CA
Summary
Results-driven professional with extensive experience in communication and problem-solving. Demonstrated success in improving customer satisfaction through tailored service and effective conflict resolution. Expertise in cash management and operational excellence, leading to increased client loyalty.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
Chick-fil-A
Simi Valley, CA
05.2024 - Current
- Processed payments and managed cash transactions with precision and accuracy.
- Monitored food temperatures to maintain safety and quality standards.
- Addressed customer queries and complaints, achieving prompt resolutions.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
Retail Sales Associate
Macy’s
Simi Valley, CA
07.2023 - 03.2024
- Addressed customer inquiries about product features, pricing, and availability.
- Managed cash register operations by counting money and balancing drawers.
- Utilized product knowledge to recommend items aligned with client needs.
- Cultivated relationships with regular customers through personalized service to encourage loyalty.
Education
Associate of Science - Cybersecurity
Moorpark College
Moorpark, CA05-2025
High School Diploma -
Dr. Michael M Krop Senior High School
Florida06-2022
Skills
- Technical troubleshooting
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Multitasking Abilities
- Task prioritization
Languages
Spanish
Professional
Internships
- Internship in Computer Network Systems Engineering made me gain hands on experience with network administration, troubleshooting, Proxmox, Virtual machine, and DHCP setups
Timeline
Front of House Team Member
Chick-fil-A
05.2024 - Current
Retail Sales Associate
Macy’s
07.2023 - 03.2024
Associate of Science - Cybersecurity
Moorpark College
High School Diploma -
Dr. Michael M Krop Senior High School
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