Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Lubin

Fort Lauderdale,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Hostess/Server

Voodoo Bayou
08.2023 - Current
  • Provided patrons with estimated waiting times during peak service hours.
  • Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Hostess

Big City Tavern
11.2021 - 01.2024
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.

Hostess

Mulligans Bar & Grill
03.2021 - 10.2021
  • Completed daily side work and opening and closing duties without fail.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided patrons with estimated waiting times during peak service hours.
  • Accommodated special seating requests for guests to enhance satisfaction.

Cashier

Five Guys
01.2021 - 03.2021
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Retail Sales Associate

Famous Footwear
07.2020 - 11.2020
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Managed efficient cash register operations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL
05.2025

Dental Assisting Certification - Dental Assisting

South Florida Dental Assisting
Fort Lauderdale, FL
12.2022

High School Diploma -

Northeast High School
Oakland Park, FL
05.2022

Skills

  • Front- and Back-of-House Coordination
  • Warm and Friendly
  • Exceptional communication
  • Restaurant Operations
  • Team Player
  • Group reservations management
  • Wait List Management
  • Conflict and Complaint Resolution
  • Food and Beverage Service
  • Order Accuracy
  • Upselling

Timeline

Hostess/Server

Voodoo Bayou
08.2023 - Current

Hostess

Big City Tavern
11.2021 - 01.2024

Hostess

Mulligans Bar & Grill
03.2021 - 10.2021

Cashier

Five Guys
01.2021 - 03.2021

Retail Sales Associate

Famous Footwear
07.2020 - 11.2020

Associate of Arts -

Broward College

Dental Assisting Certification - Dental Assisting

South Florida Dental Assisting

High School Diploma -

Northeast High School

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Samantha Lubin