Samantha Lucero
Teleperformance USA
El Paso,TX
3
Languages
9
years of professional experience
Proficient content moderator with experience in managing user-generated content and ensuring compliance with guidelines. Demonstrates cultural awareness and strong adaptability, contributing to platform integrity and customer satisfaction in dynamic settings.
Work History
Content Moderator
2 Months- Utilized moderation tools to assess and manage flagged items efficiently.
- Reviewed user-generated content for compliance with community standards and guidelines.
- Identified and flagged inappropriate content to maintain platform integrity.
- Adapted quickly to evolving policies and procedures within a fast-paced environment.
- Maintained high accuracy in content assessment while managing multiple tasks simultaneously.
Waitress
2 Years 1 Month- Efficiently managed multiple tables, balancing priorities while maintaining high service quality.
- Provided excellent customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
No Degree - Medical Assistant
High School Diploma
Skills
Cultural awareness
Patience and tolerance
Content management
Online research
Social media
Strong attention to detail
Customer service
Problem identification
Content editing
Desktop and laptop computers
Text writing
Languages
English
Native or Bilingual
Spanish
Limited Working
Korean
Elementary
Timeline
Content Moderator
Teleperformance USA
06.2026 - CurrentRead More
Waitress
Foxys
07.2017 - 08.2019Read More
Vista College
No Degree from Medical Assistant
Read More
Ysleta
High School Diploma
Read More