Samantha Luciano
customer service/home health caregiver
Attleboro,MA
Summary
Proven professional with extensive experience in customer service and compassionate care, notably at Market Basket. Demonstrates a strong work ethic and integrity, excelling in patient transportation and customer relations. Achieved high customer satisfaction scores by leveraging patience, empathy, and effective behavioral management. Skilled in multitasking and maintaining a positive environment under pressure.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
7
7
years of professional experience
Work History
Cashier
Market Basket
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Store Associate
Cumberland Farms
03.2022 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Managed the store overnight by myself
Home Health Caregiver
No Place Like Home Inc
11.2020 - 12.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
- Managed time effectively while caring for multiple patients concurrently, prioritizing tasks based on urgency and importance.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Transported clients for medical and personal outings.
Warehouse Packer
McKesson
11.2019 - 10.2020
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
Barista
Dunkin Dounts
01.2019 - 11.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Cashier
Market Basket
02.2018 - 01.2019
Education
High School Diploma -
North Andover High School
North Andover, MA06.2006
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer Relations
- Personal Hygiene Assistance
- Compassionate Care
- Behavioral Management
- Dementia Care
- Cultural Sensitivity
- [State] Driver's License
- Patient transportation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Important To Me
Work-life balanceFlexible work hoursCareer advancementTimeline
Cashier
Market Basket
07.2024 - Current
Store Associate
Cumberland Farms
03.2022 - 01.2024
Home Health Caregiver
No Place Like Home Inc
11.2020 - 12.2021
Warehouse Packer
McKesson
11.2019 - 10.2020
Barista
Dunkin Dounts
01.2019 - 11.2019
Cashier
Market Basket
02.2018 - 01.2019
High School Diploma -
North Andover High School
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