Samantha R. Wakasugi

Global Price Change Tool Subject Matter Expert for 10 billion dollar Business Group, Transportation & Electronics. Responsibilities included training and support for Pricing Analysts, standardizing communication and price file deliveries to ensure Sales District Owner decisions were current and accurate. Led and implemented several improvement projects to streamline inefficiencies and standardize price changes globally.

• Developed Sales District Move Playbook and collaborated Pricing Productivity Application making improvements, updates and training to entire pricing department
• Improvement project lead for Blocked Line Tool between Pricing and Customer Service Operations to standardize usage and strengthen relationships
• Improvement project lead for Price File Delivery and Communication Tool accomplishing goal of 100% notification requirements providing consistency for customers
• Organized customer price adjustment communications and deployed notifications to thousands of 3M USAC customers
• Standardized DRD report data and Price Change Tool In Scope files to improve stability of USAC price change process
• Responsible for quarterly SOX compliance for Vendavo access
• Assisted with end dating and renewing customer contracts for future price adjustment

Led highest grossing Industrial division account team at 3M (RS Hughes) averaging over 100 Million per year in sales. Responsibilities included processing orders in SAP, SalesForce cases, up-sells, resolving cert and shipment issues and leading RSH data weekly meetings to increase customer satisfaction.

• Improved customer order loop 'Lights Out Order Process' percentage and blocked lines for more efficient customer ordering
• Member of Safety and Industrial Business Group 2020/2021 Loop 'Lights Out Order Process' Committee
• Presented “Day In the Life” introduction for new hire employees and contract worker training
• Consistently exceeded internal service metrics and goals
• 100% on time completion for 3M compliance courses

Provided customer export support for 3M Subsidiaries, 3M Divisions and end-users to meet customer expectations. Responsibilities included responding to customer inquiries and extending additional information throughout order process (order entry, expedites, order status, back orders, type-offs, and provide proper customs documentation).

• SAP / COMS / IOMS / Lotus Notes / Salesforce excellence
• Actively solved problems in timely manner to maintain customer loyalty
• Worked intensely in team environment to achieve monthly goals and improve customer satisfaction

Designed sports apparel patterns/team uniforms, apparel packaging and branding layouts, website construction, content and social media development, advertisement layouts, company emails and company print work.

• Designed pattern for fastest growing base layer top in 2015 and worked trade show to educate and sell new product line
• Highest grossing salesperson at U.S. trade shows and events in 2015
• Researched trends and projected changes in sports apparel industry in order to capitalize on emerging opportunities
• Scheduled production timeline to meet order deadlines while coaching production team