Samantha Lund

• Serving disabled adults who live in their own residential settings and have short/long term goals revolving around maintaining their independence
• Building and sustaining genuine, professional relationships with clients
• Teaching/assisting with: budgeting, medical appointments, community integration, organization, mental health support, filling out paperwork, actioning mail, mild exercise, and socialization
• Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
  

• Developed innovative design concepts to meet clients' unique needs and preferences.

• Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
• Developed expert knowledge of products, enabling accurate guidance for customer purchases.
• Conducted site visits/measures to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
• Handled assignments independently with good judgement and critical thinking skills.
• Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
• Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval.
• Utilized advanced software tools like CRM, RFMS, and Google software for accurate drafting and visualization purpo

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Ensuring prompt customer service.

• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled cash/card transactions and maintained sales and payments records accurately.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Operated multi-line telephone system to answer and direct high volume of calls.

• Welcomed customers and helped determine their needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Helped customers complete purchases, locate items, and join reward programs.
• Improved efficiency, organized checkout area for optimal workflow.
• Reduced processing errors by meticulously following transaction procedures.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Tracked substitutions and informed customers of changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Maintained a clean work area according to food safety standards
• Prepared guests meals while adhering to special requests
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Communicating effectively to assure order accuracy in a fast paced environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Restocked and organized merchandise/supplies.
• Facilitated smoother checkout process, trained new employees on POS systems.