Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Lynch

Palmyra,PA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Sandwich Artist

Subway
08.2023 - 06.2024
  • Collaborated with team members to maintain smooth workflow during busy hours.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Operated cash register with accuracy, ensuring proper handling of transactions.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Monitored inventory and requisitioned low-stock items.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Greeted guests, promoted specials, and took orders.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Maintained clean and organized workspace, adhering to strict sanitation standards.
  • Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
  • Promoted hygiene practices within team by consistently following food safety guidelines and regulations.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Participated actively in store promotional activities that led to increased foot traffic during special events.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering welcoming environments.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Implemented creative sandwich designs for promotional events, boosting sales and attracting new customers.
  • Contributed ideas for menu development based on customer feedback and industry trends.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Prepared salads, soups and sandwiches for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Accurately operated cash register to process customer payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Observed customer purchases in line and differentiated between standard portions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Brewed coffee and tea and changed out drink station syrups.

Steward

Hollywood Casino
06.2021 - 07.2023
  • Provided support during large events by ensuring sufficient kitchen supplies were available for seamless service execution.
  • Assisted in food preparation by blending soups and washing and peeling vegetables.
  • Participated in routine inventories of kitchen equipment to guarantee adequate availability for daily operations.
  • Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Assisted chefs with food preparation, contributing to timely meal service for guests.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Washed utensils, cookware, dishes and trays.
  • Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
  • Performed regular deep-cleaning tasks on appliances, utensils, and work surfaces, prolonging their lifespan.
  • Managed waste disposal efficiently, complying with established environmental policies and regulations.
  • Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
  • Played key roles in training new stewards on best practices, leading to increased productivity among team.
  • Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
  • Proactively identified potential hazards and addressed them promptly, minimizing risk of accidents..
  • Collaborated with team members to ensure smooth kitchen operations during peak hours.
  • Received positive feedback from supervisors for consistently maintaining clean and organized workspace.
  • Supported banquet services by setting up event spaces and ensuring all necessary equipment was available and clean.
  • Demonstrated strong attention to detail while organizing and restocking kitchen supplies for efficient use.
  • Maintained high standards of cleanliness, resulting in improved health and safety inspections.
  • Consistently maintained sanitary work environments through diligent cleaning practices, reducing cross-contamination risks significantly.
  • Adhered strictly to relevant health codes and sanitation guidelines which contributed positively towards restaurant reputation.
  • Contributed to exceptional dining experience for guests by maintaining clean and inviting environment in kitchen area.
  • Drained, stacked and dried items after washing.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Contributed to positive work culture by fostering strong relationships with team members, resulting in improved staff retention rates.
  • Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Checked recycling cans, removed garbage and put recyclables in correct bin.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Washed dishes and assisted in bussing tables.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Monitored dishwashing machines for proper functioning.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.

Kitchen Hand

Texas Roadhouse
08.2020 - 07.2021

Completed additional cleaning tasks within kitchen area, contributing to overall sanitary work environment.

  • Followed supervisor instructions to complete tasks on time.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on machine when necessary.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Enhanced kitchen efficiency by maintaining clean and organized workspace for fellow staff members.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of kitchen staff.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
  • Exceeded health code standards with diligent attention to detail when cleaning all surfaces within dishwashing area.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Reduced dish breakage by carefully handling delicate items during washing process.
  • Contributed to positive team environment through effective communication and collaboration with kitchen staff members.
  • Maintained safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Fostered positive work environment by maintaining professional attitude and appearance at all times.
  • Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from dining room to dishwashing station without incident.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Promoted sustainability efforts within restaurant by implementing waste reduction practices during dishwashing duties.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Monitored dishwashing machines for proper functioning.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.

Education

High School Diploma -

Palmyra Area Senior High School
Palmyra, PA
08.2015 - 06.2019

Skills

Cooking

Heavy Lifting

Quality control measures

Customer Satisfaction Focus

Cleanliness and hygiene

Food safety knowledge

Teamwork and Collaboration

Problem-Solving

POS Systems

Store Opening and Closing

Continuous learning mindset

Flexible Schedule

Staff Training

Customer Relations

Timeline

Sandwich Artist

Subway
08.2023 - 06.2024

Steward

Hollywood Casino
06.2021 - 07.2023

Kitchen Hand

Texas Roadhouse
08.2020 - 07.2021

High School Diploma -

Palmyra Area Senior High School
08.2015 - 06.2019
Samantha Lynch