Samantha lytton
Memphis
Summary
Organized and reliable professional with experience in customer service, call center support, and office operations. Skilled in data entry, appointment scheduling, and administrative tasks, with strong attention to detail and the ability to multitask in fast-paced environments. Demonstrates excellent communication, problem-solving, and remote work experience. Seeking a role in scheduling, data entry, or office administration where accuracy, organization, and professionalism are valued.
Overview
6
6
years of professional experience
Work History
Cleaning Team Member
City Wide Janitorial
08.2025 - Current
- Maintains organized and sanitary office environments, ensuring spaces are safe and professional.
- Follows detailed cleaning schedules and procedures, demonstrating reliability and attention to detail.
- Coordinates with team members to complete daily tasks efficiently and on time.
- Demonstrates strong time management, consistency, and work ethic in a high-stakes, industrial environment.
Shift Lead Manager
McDonald's
01.2025 - 08.2025
- Supervised and coordinated team members, ensuring smooth operations during high-volume shifts.
- Handled scheduling, task delegation, and quality control of daily operations.
- Maintained accurate records of inventory, cash handling, and shift reports.
- Developed strong problem-solving and multitasking skills in fast-paced environments.
- Provided calm, professional customer service while managing multiple tasks simultaneously.
Banquet and Restaurant Server
Chickasaw Country Club
03.2024 - 01.2025
- Provided high-quality service in banquet and restaurant settings, ensuring guest satisfaction.
- Coordinated with kitchen and event staff to manage seating, timing, and special requests.
- Maintained accurate records for event orders and assisted in scheduling staff for events.
- Demonstrated strong communication, organization, and attention to detail under pressure.
Assistant Manager
CiCis Pizza
02.2023 - 03.2024
- Managed daily operations, including staff scheduling, task delegation, and quality control.
- Maintained accurate records of inventory, sales, and cash handling.
- Trained and supervised team members to ensure smooth workflow and excellent customer service.
- Developed problem-solving, multitasking, and leadership skills in a fast-paced environment.
Call Center Representative
Alorica
06.2020 - 12.2022
- Assisted Medicare members with inquiries, claims, and appointment scheduling via phone and email.
- Accurately entered sensitive customer information into secure databases.
- Provided clear, professional communication and problem resolution for diverse member needs.
- Demonstrated strong organizational skills, attention to detail, and ability to manage multiple cases simultaneously.
- Utilized CRM software to track interactions, ensuring accurate record-keeping and follow-ups.
- Remote work- Successfully maintained productivity, organization, and communication while working from home
Education
No Degree - Computer Science
Vatterott College
MOSkills
- Skills
- Technical / Hard Skills:
- Data Entry & Record Keeping
- Appointment Scheduling
- Customer Support & Call Center Experience
- Remote Work Productivity
- Microsoft Office / Google Workspace (Word, Excel, Outlook, Docs, Sheets)
- Computer Hardware, Software, and Basic Coding
- Soft Skills:
- Strong Communication & Professionalism
- Attention to Detail & Accuracy
- Multitasking & Time Management
- Organization & Reliability
- Problem-Solving & Adaptability
Timeline
Cleaning Team Member
City Wide Janitorial
08.2025 - Current
Shift Lead Manager
McDonald's
01.2025 - 08.2025
Banquet and Restaurant Server
Chickasaw Country Club
03.2024 - 01.2025
Assistant Manager
CiCis Pizza
02.2023 - 03.2024
Call Center Representative
Alorica
06.2020 - 12.2022
No Degree - Computer Science
Vatterott College