Samantha Maclaren
Taylor,TX
Summary
Proven leader with a track record at Twin Peaks Restaurants, enhancing customer satisfaction and team efficiency. Skilled in POS systems and conflict resolution, I boosted restaurant performance through strategic staff training and effective scheduling. Achieved significant improvements in service delivery and employee morale, fostering a positive and productive work environment. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Twin Peaks Assistant Floor Manager
Avalanche Food Group
04.2021 - 01.2022
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Oversaw staff hiring process including interviews and background checks, ensuring selection of qualified candidates who aligned with the restaurant''s values.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced employee turnover rate by creating a positive work environment and offering consistent support to staff members.
Twin Peaks Server
Twin Peaks Restaurants
05.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Science - Pscyhology
Texas Tech University
Lubbock, TX01.2025
Associate of Arts -
Lone Star College System
Spring, TX05.2023
Skills
- Employee Motivation
- Scheduling Coordination
- Employee Scheduling
- Schedule oversight
- Scheduling and Planning
- Customer Relations
- Conflict Resolution
- Safety oversight
- Team training and development
- POS Systems
- Proficient in POS systems
Certification
Food Handlers Certification
TABC
CPR
Timeline
Twin Peaks Assistant Floor Manager
Avalanche Food Group
04.2021 - 01.2022
Twin Peaks Server
Twin Peaks Restaurants
05.2019 - 01.2021
Bachelor of Science - Pscyhology
Texas Tech University
Associate of Arts -
Lone Star College System
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