Samantha Madera
Tehachapi,CA
Summary
Dedicated and hard working employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges in order to give a great customer service experience and represent the company in a positive and professional manner.
Overview
11
11
years of professional experience
Work History
Office Technician
California Correctional Institution
Tehachapi, CA
02.2017 - 08.2018
- Answered emails, telephones, directed calls, and took messages.
- Greeted and directed employees and contractors to correct departments, rooms, and staff members.
- Typed letters, memorandums, and reports.
- Operated various office equipment such as the computer, fax machine, scanner, copy machine, ID machine.
- Created numerous reports and spreadsheets using computer software programs such as Microsoft Word or Excel.
- Assisted with special projects as needed or requested by management or staff members.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Provided administrative support to management and other staff by preparing documents, maintaining records and filing systems.
- Organized office operations, including ordering supplies, sorting and distributing incoming mail, responding to inquiries and requests for information.
- Purged materials as necessary, updated various worksheets and manuals as needed.
- Maintained confidential personnel records in compliance with applicable laws and regulations.
Special Services Associate
The Home Depot Inc
Tehachapi, CA
12.2007 - 12.2016
- Answered phone calls and directed them to the correct departments/employees
- Processed sales transactions as well as refunds/returns for customers
- Opened up lines of credit and assisted customers with making payments
- Contacted vendors in regards to pricing, availability, and eta's for customer's special orders
- Placed orders and tracked them from start to finish, ensuring they arrived in a timely manner. Kept the customer updated throughout the process and in the loop about any changes/issues that may have arose.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Tehachapi High School
Tehachapi, CA06-2007
Skills
- Administrative Assistance
- Excellent Communication
- Problem-Solving
- Multitasking
- Time Management Abilities
- Record Sorting and Filing
- Professional
- Interpersonal Skills
- Flexible and Adaptable
- Attention to Detail
Timeline
Office Technician
California Correctional Institution
02.2017 - 08.2018
Special Services Associate
The Home Depot Inc
12.2007 - 12.2016
High School Diploma -
Tehachapi High School
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