Samantha Magouirk
Baytown
Summary
Accomplished operations leader with broad experience overseeing labor, productivity, sales, quality, safety, and talent development. Demonstrated success implementing Lean, continuous improvement, and root cause analysis to drive efficiency and sustained growth. Recognized for building and mentoring high-performing teams that consistently meet operational and safety requirements. Highly effective communicator with strong presentation and interpersonal skills, able to adapt quickly in dynamic environments to deliver sustainable results. Specializes in strategic planning, team building, and revenue growth. Excels in communication, adaptability, and decision-making to enhance operational success in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Multi-Unit Operations Manager
United Rentals
07.2023 - Current
- Support branch leadership in achieving financial, operational, sales, and service objectives, while ensuring compliance, safety, and performance excellence across operations and service functions.
- Lead cross-functional teams spanning sales, service, logistics, and fleet maintenance.
- Partner with the Branch Manager to execute strategies supporting financial performance, cost control, and operational efficiency.
- Manage the performance, coaching, and development of Inside Sales Representatives, Drivers, Technicians, and support staff.
- Drive staffing alignment based on workload, skill sets, and service demand to ensure optimal productivity.
- Own R&M budgets, service P&L, and cost controls, ensuring adherence to financial targets.
- Lead service and maintenance operations, ensuring technicians meet or exceed time, quality, and repair standards.
- Plan, measure, and drive continuous improvement across service, maintenance, and fleet performance metrics.
- Oversee parts department operations, optimizing inventory, technician productivity, shop efficiency, and customer service levels.
- Evaluate team performance and promotability; identify skill gaps, and deliver targeted training and ongoing coaching.
- Promote a culture of safety, discipline, and accountability through visible leadership and consistent communication.
- Ensure compliance with all company policies, procedures, and safety standards across the branch.
Operations/Sales Manager
The Container Store
01.2020 - 05.2023
- Operations manager focused on driving revenue and innovation through exemplary leadership and execution of plans.
- Responsible for warehouse management and logistics, sales, special projects, program management, ordering/purchasing, inventory management/control, merchandising, cash handling, safety, cost control, employee development/retention, P&L, and budgets.
- Provide leadership, coaching, and training for a culturally diverse staff of 50 individuals.
- Developed five part-time employees into full-time leaders, as well as a full-time leader into a visual manager, and a part-time custom closet designer into a full-time in-home designer.
- Utilized Salesforce to oversee complete Custom Space project lifecycles, from planning to installation.
- Provide proactive customer follow-up, partner with third-party vendors, and ensure excellent service while delivering high-quality implementations on schedule and within budget.
- Hired to the bottom-ranked store in the company to meet sales goals in 2019.
- Through coaching, selling behaviors, and team development, we became the #2 store in sales goals in the company YTD.
- Increased total store sales by 50% over two years.
- The store maintains the number one spot in the market for Organized Insider sign-ups in-store, allowing customers to receive notifications about sales and promotions going on in-store.
- Lead a team of individuals in the warehouse responsible for the store's inventory levels, stockroom organization, and ensuring all e-commerce orders are packed with accuracy and in a timely manner for customer pickup.
- Adapted to the changing retail landscape and implemented a new line of business (Custom Spaces and Design Services) with dedicated B2B and B2C sales operations in FY2020.
- Growing the business to represent 42% of store revenues, projecting $2.6M for FY2022.
General Manager
Snap Kitchen
07.2014 - 01.2020
- Oversaw all daily operations and P&L for the market, improving overall business functions, training heads of departments, managing budgets, launching new sites, developing strategic plans, enhancing member experience, recruiting, training, and fostering employee engagement, creating policies, and communicating business goals.
- Built and managed key relationships with vendors, stakeholders, and customers.
- Hired, trained, and managed staff in daily work assignments to maximize productivity.
- Trained team members on food safety and sanitation processes, customer service, money handling, menu education, and up-selling techniques to drive revenue.
- Developed four employees into leadership roles.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
Education
Bachelor of Science - Nutrition and Foods: Minor in Psychology
Texas State University
San Marcos, TXSkills
- Budgeting and forecasting
- Project management
- Change management
- Inventory control
- Inside sales
- Customer relationship management
- Process optimization
- Employee development
- Workplace safety
Timeline
Multi-Unit Operations Manager
United Rentals
07.2023 - Current
Operations/Sales Manager
The Container Store
01.2020 - 05.2023
General Manager
Snap Kitchen
07.2014 - 01.2020
Bachelor of Science - Nutrition and Foods: Minor in Psychology
Texas State University