Summary
Overview
Work History
Education
Skills
Timeline
Certification
Hi, I’m

Samantha Mallicoat

Customer service representative
Mooresburg,TN
Samantha Mallicoat

Summary

  • Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

11
years of professional experience
1
Certificate

Work History

Foundever
Morristown , Tn

Payroll Specialist
07.2024 - 05.2025

Job overview

  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Resolved payroll discrepancies quickly and successfully.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Updated employee files with new details such as changes in address or salary levels.

CVS Caremark
Knoxville, Tennessee

Customer Care Representative
11.2023 - 06.2024

Job overview

  • Pharmacy benefit manager
  • Resolved customer complaints promptly and professionally.
  • Answered customer inquiries over the phone.
  • Assisted customers in navigating through website features and functions.
  • Delivered customer support to high call load each shift.
  • Attend one on one meetings and coaching
  • Perform Warm transfers
  • Perform medication overrides
  • Request electronic prior authorizations
  • Member services

Zaxbys
Morristown

Assistant Manager
12.2013 - 07.2023

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records.
  • Mentored team members to enhance professional development and accountability in workplace
  • Worked flexible schedule and extra shifts to meet business needs
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Performed cash, card and check transactions to complete customer purchases
  • Used POS system to enter orders, process payments and issue receipts
  • Conducted inventory counts
  • Managed opening and closing shifts

Education

Halls High School
Halls, TN

Diploma
05.2010

Skills

  • Staff Training
  • Assist Customers
  • Training and Development
  • Customer Service
  • Staff Supervision
  • Health and Safety Regulations
  • Complex Problem-Solving
  • Counting Money
  • Microsoft Dynamics
  • Payment Processing
  • Problem Resolution
  • Call Documentation
  • Attention to Detail
  • Calm and Professional Under Pressure
  • Inbound Call Management

Timeline

Payroll Specialist

Foundever
07.2024 - 05.2025

Customer Care Representative

CVS Caremark
11.2023 - 06.2024

Assistant Manager

Zaxbys
12.2013 - 07.2023

Halls High School

Diploma

Certification

  • Certified assistant manager, Zaxbys, -2013, 2023
  • Serv Safe certified, Jan 2023, 1/2028

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Samantha MallicoatCustomer service representative