Samantha Malone
Ventura,CA
Summary
Enthusiastic, career-focused service industry professional, eager to obtain an entry-level Sommelier position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Craft Cocktail Bartender
Seaworthy at Ace Hotel New Orleans
New Orleans , LA
01.2023 - 05.2024
- Worked in close collaboration with team members to ensure customers received high quality service.
- Contributed original craft cocktails to bar menu that boosted liquor sales by 30%.
- Maintained inventory of liquor, beer, wine, garnishes, & other beverage items.
- Demonstrated in depth knowledge of Food Menu & Wine List & made tailored recommendations to guests.
- Successfully trained new servers and bartenders.
Bartender
The Hideout
New Orleans , LA
04.2022 - 12.2022
- Perform opening duties by setting up bar, stocking liquor, and counting drawer
- Provide friendly customer service in an upscale, live music environment
- Prepare & serve beer, wine, & specialty house cocktails
- Upsold the most new specialty cocktails & doubles
- Upsold customers from shelf to premium brands to help boost sales.
- Generated $6,000 sales alone on a fast paced, high volume weekend shift
Bartender/Server/Dessert Chef
Arabella Casa di Pasta
New Orleans , LA
05.2021 - 07.2022
- Provided friendly customer service in a fun, laid back environment
- Handmade 8 different pastas each week to serve to guests
- Created & served new craft cocktail recipes for different seasons/holidays/occasion
- Made tiramisus & cannolis that sold out every weekend
- Decorated desserts using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.
- Worked as MOD on weekends to ensure completion of duties
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Performed opening and closing duties on evening shifts
- Collaborated with coworkers in a small family restaurant to solve problems, help each other, & create a positive environment for staff & guests
Bartender/Special Event Bartender/Cocktail Server
The Fillmore, Live Nation
New Orleans , LA
08.2019 - 07.2022
- Prepare and serve beer, wine, and craft cocktails for big name concerts, weddings, company parties, and fundraisers
- Work as a team to provide excellent customer service to concerts seating up to 3,000 guests
- Perform opening and closing side work according to standards to ensure guests are served promptly and efficiently
- Working knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- Working knowledge of the particular characteristics and description of specialty cocktails, wine/ champagne by the glass and major wines on the wine list
- Maintain a neat and professional appearance
- Maintain an awareness of all functions, events and meetings taking place at any given time
- Provides the service for proper execution (standard operation procedures) of all banquet bar functions from inception to the end of the function
Server/Banquet Server
House of Blues
New Orleans , LA
02.2018 - 08.2019
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Bachelor of Arts - World History
Arizona State University
05.2018
Skills
- Liquor, Wine and Food Service
- Proficient in Mixology
- Wine & Liquor Knowledge
- Bar Menu Development
- Staff Training
- Cocktail Service
- Upscale high volume dining
- Interpersonal Relationships
- Safe Serving Knowledge
- Suggestive Selling
- Customer Service and Rapport
Certification
- WSET Level 2 Award with Merit in Wines
- LA Responsible Vendor License
- TIPS certified
References
References available upon request.
Timeline
Craft Cocktail Bartender
Seaworthy at Ace Hotel New Orleans
01.2023 - 05.2024
Bartender
The Hideout
04.2022 - 12.2022
Bartender/Server/Dessert Chef
Arabella Casa di Pasta
05.2021 - 07.2022
Bartender/Special Event Bartender/Cocktail Server
The Fillmore, Live Nation
08.2019 - 07.2022
Server/Banquet Server
House of Blues
02.2018 - 08.2019
Bachelor of Arts - World History
Arizona State University
- WSET Level 2 Award with Merit in Wines
- LA Responsible Vendor License
- TIPS certified
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