Samantha Manansala

TJ Maxx, TJX Companies

Peoria, AZ

04.2019 - 01.2020

Recognized on multiple occasions for improving sales and achieving customer satisfactory.
Improved store sales on gold jewelry by 15% In my time working there.
Greeted customers, helped locate merchandise and suggested suitable options.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Displayed merchandise by arranging in appealing ways to boost sales.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Completed store opening and closing procedures as per company guidelines.
Informed customers of current store promotions to encourage additional sales purchases.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Supported loss prevention goals by monitoring shopper behavior.