SAMANTHA MANN

Experienced Resource Manager with 4+ years of expertise in resource allocation and optimization. Utilizes strategic planning to enhance operational efficiency and boost team productivity. Proven track record of fostering collaboration and adaptability in dynamic environments. Committed to driving results and delivering exceptional outcomes through effective resource management strategies.

• PwC, Deployment & Resource Manager, Atlanta, GA, 08/01/22, current, Leverage resource-scheduling tool, Talent Link for team of 200+ consultants on a daily basis to ensure overall forecast is kept as accurate as possible with constant follow up to resources with intent to capture future vacation days, trainings, sick time or early project roll offs in their schedules., Prioritize resources meeting their performance year utilization target and devise creative staffing strategies for unbillable resources on the bench for longer periods., Lead weekly staffing calls with engagement partners to review utilization & availability metrics, discuss project pipeline, share current bench availability, highlight any upcoming cliffs in availability and check in on latest updates for current staffing requests being tracked., Chase engagement leads with resources staffed on projects that have upcoming end dates to learn if the team will extend on the current project & continue to remain utilized., Collaborate with client service partner leads & talent acquisition consultants to develop and execute action plans across all areas of our people strategy including prioritizing diversity staffing, resource learning & development opportunities, intern & campus hire deployment, tour of duty internal opportunities, performance management, CRTs and rewards & recognition., Manage & coach Deployment Senior Associate on relationship building across key client service stakeholders, optimizing resource utilization, running specialized skill searches with availability for partner staffing requests, understanding & presenting human capital metrics on leadership calls and implementing correct staffing tactics to alleviate any staffing complexities involving our resources.
• Revolent Group, Senior Operations Manager, United States, 09/01/21, 08/31/22, Managed 200+ Salesforce IT Contractors within a hire-train-deploy model environment to be placed on engagements with companies such as Accenture, American Express, Sapient & Cognizant., Led the operations department for North America region by facilitating weekly forecast calls, running internal contractor background checks for clients, approving contractor weekly timesheets via InTime, permitting PTO requests via company portal, onboarding internal contractors into multiple client portals, processing yearly salary changes, chasing contract extensions for contractors, reporting monthly P&L revenue (forecast vs actuals) and creating dashboards in Salesforce used for various reports shared with lead stakeholders., Collaborated closely with client services, L&D, talent acquisition and HR/recruiting teams to keep communication streamlined regarding employee performance, status of client SOWs, upskilling/development opportunities, promotions, exits and upcoming training cohorts slated for onboarding., Assisted VP of Operations with compiling interview questions & pre-interview assessments for contractors. Conducted post video call screenings with contractors as a follow up to help prepare them for interviews with various client stakeholders to determine best project placement/fit.
• Compass Florida LLC, Office Experience Manager, Tampa, FL, 03/01/21, 09/30/21, Handled general office inquiries via phone, email and in-person visits, as well as provided first-response support to employees and real estate agents for any basic IT, marketing or other customer service based requests., Managed and executed the office's standard operating procedures and tracking processes, which included facility budgeting, compliance, conference rooms, procurement, agent onboarding/offboarding and vendor contracting., Processed financial documents, agent commission checks, vendor contracts, expense reports and invoices., Championed Compass culture by launching fun office specific initiatives, virtual sales meetings & in person networking/social events to encourage engagement within agents and internal staff.
• Embassy Suites by Hilton Tampa Downtown Convention Center, Senior Catering Manager, Tampa, FL, 11/01/18, 03/31/20, Increased lead volume of corporate, social & convention prospects by capturing new accounts/bookings through weekly solicitation calls, venue site inspections, sales blitz office visits, community partnerships, involvement in business networking events and research of local accounts via LinkedIn, Salesforce & Knowland., Monitored competitor pricing & market positioning; maintained understanding of the Downtown Tampa market and the demand generators for all catering sectors to keep service pricing fair & competitive., Achieved quarterly sales goals through combined revenues of food & beverage, meeting room rental and audiovisual., Led weekly operational meetings with each department lead, where I discussed staffing for events, upcoming groups' lodging accommodations, group event catering schedules and guest satisfaction reviews., Focused on strengthening relationships & partnerships with existing accounts through constant email/phone call follow ups, personalized holiday cards, customized booking incentives, contract extensions, onsite/offsite client appreciation events, office pop-ins and onsite luncheons to discuss upcoming event/meeting needs.