Samantha Manson
Detroit,MI
Summary
Proven leader in retail operations, adept in operations management and staff management, enhanced Family Dollar's customer service quality and efficiency. Skilled in project management and compliance understanding, I significantly reduced discrepancies and fostered a culture of excellence, achieving notable customer satisfaction and repeat business. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Family Dollar
07.2021 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Home Depot
09.2019 - 01.2021
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Diploma - Nursing Practice
Dorsey School of Business
Southgate, MI02.2005
Skills
- Operations Management
- Task Delegation
- Employee Scheduling
- Cost Reduction
- Project Management
- Retail Operations
- Compliance understanding
- Staff Management
Timeline
Assistant Manager
Family Dollar
07.2021 - Current
Customer Service Representative
Home Depot
09.2019 - 01.2021
Diploma - Nursing Practice
Dorsey School of Business