Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Mansour

Wrentham,MA

Summary

Dynamic Client Manager with a proven track record at Akiki And Sons, adept in strategy development and client services. Excelled in building lasting relationships and leading teams to exceed goals through effective time management and professional demeanor. Skilled in account management and team collaboration, significantly enhancing client satisfaction and business growth.

Overview

7
7
years of professional experience

Work History

Client Manager

Akiki And Sons
11.2023 - Current
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Implemented and developed customer service training processes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained staff on operating procedures and company services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Front Desk Agent

Holiday Inn Express Hotel
11.2017 - 03.2021
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

King Philip High School
Wrentham, MA
05-2015

Skills

  • Team oversight
  • Strategy development
  • Client services
  • Clientele interactions
  • Time management
  • Professional demeanor
  • Rapport and relationship building
  • Team collaboration
  • Account management

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Client Manager

Akiki And Sons
11.2023 - Current

Front Desk Agent

Holiday Inn Express Hotel
11.2017 - 03.2021

High School Diploma -

King Philip High School

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Samantha Mansour